Key Responsibilities
Tenant Relations
- Serve as the primary point of contact for tenants regarding inquiries, maintenance requests, and general concerns.
- Coordinate with maintenance and vendor teams to ensure timely response and resolution of tenant issues.
- Communicate building notices, updates, and policy information to tenants in a clear and professional manner.
- Assist in lease administration by tracking critical dates and ensuring compliance with lease obligations. Financial / Accounts Receivable
- Monitor rent collections and follow up with tenants on outstanding balances in accordance with company policies.
- Prepare and distribute monthly tenant statements and reminders.
- Maintain accurate payment records and assist with bank deposits, reconciliations, and reporting.
- Support the property accounting team with billing adjustments, late fee processing, and reporting as needed. Site Access & Vendor Coordination
- Schedule and coordinate property access for contractors, leasing agents, and vendors.
- Maintain an organized access log and ensure all visitors comply with building policies and safety procedures
. Oversee routine inspections of common areas, parking lots, and building systems to ensure properties are well maintained.
- Report maintenance issues promptly and follow up until completion.
- Issue purchase orders to contractors for awarded work when necessary. Lease Administration
- Maintain and update lease files and electronic databases to ensure all information is accurate and current.
- Track critical lease dates such as expirations, renewals, rent escalations, and option periods.
- Assist with the preparation, execution, and distribution of lease documents, amendments, and addenda.
- Review lease terms to ensure compliance with contractual obligations by both landlord and tenant.
- Collaborate with accounting to confirm billing accuracy based on lease terms. Administrative Support
- Assist in preparing reports, budgets, and correspondence for the property management team.
- Maintain digital and physical filing systems for leases, service contracts, and tenant correspondence.
- Support leasing and management initiatives such as move-ins, move-outs, and tenant improvements.
