Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The Dock Attendant will perform a variety of tasks to ensure a smooth operation of the docks. The Dock Attendant will work in a safe and efficient manner while providing a high level of customer service to all guests. This position reports to the Dock Manager.
Duties and Responsibilities:
- Provide amazing hospitality to guests and coworkers as prescribed in RESPECT Service System
- Manage guest traffic flow on and off the docks
- Follow safety protocols to ensure the protection of passengers and the vessel
- Handle lines to moor vessels to dock
- Ensure docks are clean and free of any debris
- Answer general inquiries and provide information about facility
- Immediately report any incidents or safety concerns to Dock Manager
- Provide amazing customer service and assist guests with questions or concerns and relay information to Dock Manager
- Assist Food & Beverage team with daily food delivery and restock of boats
- Follows all safety policies, departmental policies, and service standards
- Adheres to all health and safety regulations
- Be prepared to begin work at scheduled time
- Maintain uniform and personal grooming in compliance with appearance standards
- Additional job duties as assigned
Requirements & Qualifications:
- O.S.S.D. or equivalent as recognized by the Ministry of Education
- Must be able to effectively understand and convey written and verbal information to guests and coworkers
- Must possess a service orientation – actively looking for ways to help others
- Energetic and enthusiastic personality essential
- If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)
- Valid Ontario driver's license, Class G2 or higher
- Walk, stand, sit and work in all types of weather conditions for extended periods
- Will work for extended periods of time without sitting
- Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 40 pounds (18 kilograms)
- Will be required to be available for work on all major holidays
Hornblower is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, color, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences. City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.
City Cruises Canada does not use AI technology in any part of the recruitment process.
