Customer Relationship Manager
Hewlett Packard Enterprise
Mississauga, ON
This customer delivery position owns the relationship with the customer and is responsible for successful implementation and management of the customer solution design. The CRM manages customer relationships, monitor metrics, drives resolution of all customers queries. CRM works closely with Customers, Sales and supporting functions through all levels of the Customer's organization to ensure high Customer satisfaction, to drive business growth within the account and to identify the ongoing refinement of the solution design to meet customers changing needs.

Responsibilities:
Implement and manage Customer solution design
Manage successful delivery of customers first invoice
Monitor customer metrics and identify/implement improvements
Manages escalations within a quick turn around time
Drive resolution of customer queries
Seek for opportunities to growth the business
Deliver customer experience
Prepare and run quarterly operational performance reviews
  • Communicate operational process changes to customer
Demonstrate sound judgment, prompt follow-up, and timely escalations
Provides solutions to complex customer operational issues and shares best practices within their peer group
Proactive interaction and collaboration with various internal and external stakeholders

Competencies:
Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required
Demonstrate strong relationship management skill set
Demonstrate leadership capabilities and excellence in customer service
Consulting, negotiation and influencing skills
Demonstrated project management skills such as planning, execution and implementation
Effective organization, time management, prioritization, follow-up and execution skills
Superior research and analytical skills
Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.

Experience:
University degree or equivalent experience; advanced university degree preferred
Typically 4-10 years of related experience, preferably in leasing, financial services and customer service, sales
HPEFS past experiences is a strong asset
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