At Distributel, our Mission is to make the use and enjoyment of telecom services radically effortless. Every day, we will strive to understand, respect and prioritize our customers' needs. We take pride in excellent service, business integrity, and innovation. By constantly challenging ourselves to simplify, add utility and humanize the ways people do business with us, we will create a valuable experience in every way.
The Order Manager will be responsible for implementation and deployment of customer solutions that are within our Commercial Division – Business Care. The incumbent will act as the primary contact for customers, will have strong knowledge of our products and services and will follow our Vision, Mission and Values every day. The Order Manager will ensure a high level of customer satisfaction, seamless implementation of services and a high quality of technical support to our Business clients.
HERE'S SOME MORE OF WHAT YOU'LL BE DOING:
Responsible for the coordination and execution of customer services including but not limited to the following:
Microsoft Skype for Business (Online)
Access Order Product Portfolio
Business Traditional Local Lines & Long Distance
Cisco SPA122 ATA Configuration
Telax Cloud Contact Center Deployments
Working with internal teams including Professional Services and other operations team to ensure the design solution is implemented consistent with requirements;
Hand off from Sales/Sales Engineering to deploy designed solution;
Hand off from solution to support and operations teams;
Prioritize and self-manage technology implementation projects assigned;
Act as the primary contact point for customer to deliver solution;
Assist in building processes to streamline the customer delivery processes;
Ensure customer satisfaction, seamless implementation of their services;
Cultivate cross function relationships to ensure timely and successful delivery of our products and services;
Perform Diagnostics and Debugging during the customer implementation cycle;
Perform any other general duties as assigned by the manager or supervisor.
HERE ARE THE SKILLS AND QUALIFICATIONS YOU'LL NEED TO BE SUCCESSFUL IN THIS ROLE:
YOUR EDUCATION AND EXPERIENCE
Education: High School/College Degree or related field;
Experience: 1-3 years in telecommunications and/or information technology (IT);
Experience specific to SIP Trunking, VoIP, and Data networks is an asset;
Experience in a Business-to-Business (B2B) environment is an asset; MS Office;
Various software and web-based tools; Strong technical capabilities.
HERE ARE SOME OF THE SKILLS AND CHARACTERISTICS YOU WILL BRING TO THIS ROLE
You are passionate! About people, about relationship building, about life in general!
Curious, you like to challenge the status quo, willing to take ownership and drive continuous improvement;
You have strong customer handling, attention to detail and organizational skills;
Proactive and creative, you are at ease with problem-solving and managing multiple priorities;
Communication is fun and easy for you, both verbally and written;
Bilingual (English & French) is an asset;
Because you like to share your knowledge with team members, you'll be a valuable team player. After all, WE PLAY AS A TEAM
HERE'S WHAT'S IN IT FOR YOU…
Experience a wealth of opportunities that only a growing company can offer by joining a dynamic team that's vigilantly working together towards reshaping the telecommunications landscape;
We have insurance benefits;
We promote work-life balance, flexibility and work from home arrangement;
We provide a great work environment with organized social events;
We provide enthusiastic, collaborative, supportive, and diverse teams;
We provide a business-casual working environment;
We have great downtown locations and amazing people;
You'll have opportunities for growth & professional development.
Distributel connects Canadians to the people, passion, and priorities that matter. Join us in our mission to provide a true alternative to Canadian consumers!
Diversity and inclusion are important at Distributel. We appreciate the uniqueness of all individuals and believe that our differences are what make us stronger. Distributel is committed to providing a work workplace that ensures equal opportunities, development, and advancement for all current and future employees.