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What's in it for me?
The Patient Communications Coordinator will provide comprehensive support to new patients enrolled in treatment programs supported by Coverdale Clinics. The successful candidate will communicate with designated health team members and treatment partners as required to ensure quality and timely infusion/injection services.
Obtain and enter information into a computerized system;
Complete treatment reporting requirements;
Educate patients on clinic appointment policies;
Direct calls to other Health Care Providers as needed by nursing team;
Provide assistance with document filing and submission of treatment reports;
Answer telephone inquiries while using sound judgement when navigating the patient inquiry;
Schedule patient appointments;
Managing email communications; and
Escalate calls to physicians’/practice manager/clinic nurses and patient program coordinators when required.
Minimum of 2 years customer service experience;
Knowledge of medical terminology is an asset;
Strong communication skills, excellent telephone manner;
Ability to handle a “call center” environment: work quickly and multi task;
Ability to exercise good judgment to handle calls appropriately;
Ability to demonstrate good knowledge of computer software applications; Outlook, Word, Excel; and
Ability to proofread and draft correspondence, forms, and other documents.
Please submit your application by clicking 'Apply Now' before August 18, 2020.
BioScript Solutions is committed to helping patients with chronic illnesses and rare diseases achieve the best possible health outcomes. With our total care approach, we simplify access to complex drug therapies and deliver full-service specialty care solutions at every stage of the treatment journey. With a nationwide network of pharmacies, clinics, and distribution centre, we’re a proud employer of more than 750 team members across Canada.
Our Coverdale Clinics have been making patients feel at home for nearly 20 years. Focused on providing patients with a safe, comfortable environment to receive specialty medications by infusion or injection, our nurses take a personalized approach to patient care.
It takes passionate, empowered and inspired people to deliver exceptional patient care and support. If you’re looking for a collaborative and dynamic workplace where you can bring and be your best, we have a role for you.