An experienced Technical Program Manager (TPM) with strong expertise in IBM Sterling Order Management System (OMS) to lead and manage strategic omnichannel retail initiatives. The ideal candidate will possess a combination of deep technical knowledge, program management expertise, and experience working within complex retail supply chain ecosystems.
The TPM will be responsible for driving OMS-related programs, coordinating cross-functional teams, managing integrations across commerce platforms and enterprise applications, and ensuring successful delivery of scalable omnichannel solutions. The candidate should have hands-on understanding of IBM Sterling OMS, cloud-based architectures, API integrations, and modern microservices environments.
Key Responsibilities
- Lead large-scale IBM Sterling OMS programs and initiatives across business and technology teams.
- Manage end-to-end delivery of OMS enhancements, implementations, upgrades, and optimization projects.
- Collaborate with business stakeholders, product owners, architects, engineering teams, and external vendors.
- Drive program planning, governance, risk management, and executive reporting.
- Coordinate integration initiatives between Sterling OMS and:
o eCommerce platforms
o Fulfillment systems
o Supply chain applications
o Affiliate services and partner systems
- Manage dependencies across multiple teams within a microservices-based architecture.
- Lead release planning, deployment readiness, and production stabilization activities.
- Facilitate requirements gathering, solution design reviews, and technical decision-making.
- Monitor project metrics, timelines, budgets, risks, and overall delivery health.
- Ensure alignment with enterprise architecture and operational excellence standards.
Required Qualifications
- 8+ years of experience in Program Management or Technical Program
Management roles.
- 5+ years of experience working with IBM Sterling Order Management System (OMS).
- Strong understanding of:
o Order orchestration
Classification:
Internal
o Inventory visibility
o Fulfillment workflows
o Omnichannel retail processes
- Experience managing complex enterprise integration programs.
- Strong knowledge of:
o APIs
o Event-driven architectures
o Microservices-based systems
- Experience working with Agile and Scrum delivery models.
- Excellent stakeholder management and communication skills.
- Proven ability to lead geographically distributed teams.
Preferred Qualifications
- Experience with Blue Yonder (BY), particularly:
o Commit Management
o Safety Stock Planning
o Inventory Optimization
- Experience in retail, omnichannel commerce, or supply chain domains.
- Familiarity with cloud-native environments hosted on AWS.
- Understanding of modern enterprise integration patterns and middleware technologies.
- Experience defining product roadmaps and strategic technology initiatives.
Technical Skills
Mandatory
- IBM Sterling OMS
- Program &; Project Management
- API Integration
- Microservices Architecture
- AWS Cloud
- Agile/Scrum
- Retail &; Order Management Processes
Nice to Have
- Blue Yonder (BY)
- Supply Chain Planning
- Inventory Management Solutions
- DevOps &; CI/CD Practices
- Enterprise Integration Patterns
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