Disability Case Manager (210519)
Manitoba Blue Cross
Winnipeg, MB
Manitoba Blue Cross was born out of a desire to protect our fellow Manitobans during life’s most unexpected and sometimes challenging moments. This remains our driving force today, and fuels our ongoing commitment to providing superior health and wellness benefits that are delivered with compassion and excellence in service.

As an independent and not for profit organization for over 40 years, we provide health, dental, employee assistance, disability, travel and life coverage to over half a million Manitobans.

At Manitoba Blue Cross, our people are the key to our success! Consider becoming part of our team of professionals committed to providing exceptional customer service.

Join us as we serve our neighbours to support and strengthen our community.


REPORTS TO Supervisor, Disability Case Management

As one of Manitoba’s Top Employers for 2019, Manitoba Blue Cross is looking for an exceptional and self-motivated professional to help continue our success as we recruit for a full-time Disability Case Manager.
As the only locally based benefits provider with Disability Management services designed for Manitobans, our localized focus connects us to the province and deepens our understanding of our current healthcare landscape. We are local and connected to the community; personable and set up to serve – all of which enable us to work for Manitoba employers. Our Disability Management team is diverse, sustainable, and fun. We are looking for someone who shares our philosophy that work is healthy, that disability management is collaborative, and that rehabilitation is good for the whole community.


The Disability Case Manager is responsible for:
  • Analyzing and adjudicating applications for Weekly Indemnity, Long Term Disability and Waiver of Premium claims. Is able to communicate decisions to claimants in a timely and professional manner.
  • Conducting complete and thorough case management assessments through claimant intake interviews (including field visitations), reviewing of medical information, employer interviews, discussions with medical consultants, etc.
  • Initiating payments for eligible claims.
  • Providing Early Intervention and intensive case management for cases with a specific focus on early recovery and return to productive employment.
  • Developing a case management plan for each assigned claimant including rehabilitation goals, projected costs, timelines, etc. Plans are developed in collaboration with the claimant, employer and other key stakeholders.
  • Maintaining contact with employers throughout the case management process regarding return to work programs, ergonomic modifications, outcomes, rehabilitation, etc.
  • Corresponding with appropriate parties to arrange additional services such as IME, FCE, nurse or OT home visit or other services to assist in the development and implementation of the case management plan.
  • Ensuring that claimants secure all relevant benefits from external agencies, including CPP, EI, WCB, MPI, etc. and assisting them as required.

Qualified candidates will possess:
  • A post-secondary degree or equivalent in rehabilitation, occupational or physical therapy, nursing, psychology, or a similar discipline, and 2 to 5 years related experience.
  • Above average critical thinking and emotional intelligence.
  • Demonstrated case management skills, including work in the areas of mental health, chronic pain, and other medically complex cases requiring more intensive treatment or rehabilitation plans.
  • Experience in the development, execution, and monitoring of rehabilitation plans.
  • Excellent interpersonal skills, ability to relate well with claimants and all levels of sponsor organizations. Dedicated to the principles of exceptional service, committed to responding to, anticipating, and addressing customer needs.
  • Strong verbal and written communication skills, ability to prepare and conduct presentations and demonstrated experience in report writing.
  • Good organizational and business skills, including an appreciation for the administrative aspects of case management and claims adjudication.
  • Strong computer skills and ability to understand a variety of computer system applications.
  • Knowledge of applicable laws and regulations, CPP, Workers’ Compensation, and other publicly sponsored worker assistance programs.
  • An understanding of and empathy for the business goals and values of sponsoring employer organizations.
  • Prior experience in a rehabilitation management company or other related industry an asset.
  • Bilingual in English and French is an asset
  • NIDMAR certification is an asset.
  • Availability of an automobile and valid Manitoba Driver’s License.
We offer competitive salary, a generous employer-paid benefits package, a flex work schedule, generous vacation, and a health and wellness program with an on-site fitness centre. We are committed to creating a rewarding environment to foster learning and development for our staff. If you are interested in joining our team, please forward a resume and cover letter, indicating salary expectations, by June 4, 2019.

Thank you for your interest, we look forward to reviewing your application.

All qualified applicants will receive consideration for employment without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered.

Only those being considered for the selection process will be contacted.