We are seeking a customer-focused and results-driven Customer Success & Sales Associate with experience in telecom or IT environments. This role combines client engagement, solution selling, and customer service to ensure a seamless customer experience from onboarding through ongoing support.
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Collaborate with the client’s sales team to understand customer needs and recommend suitable telecom solutions
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Prepare and deliver product presentations, demos, and tailored proposals
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Respond to customer inquiries with accurate and timely information
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Work with technical teams to ensure solution feasibility and customization
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Act as the first point of contact for customer inquiries, service requests, and issue resolution
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Manage onboarding of new customers and coordinate with internal teams
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Track accounts, monitor service requests, and ensure SLA compliance
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Handle escalations professionally to ensure timely resolution and satisfaction
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Gather and share customer feedback to enhance service quality and offerings
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Maintain up-to-date knowledge of telecom products, technologies, and market trends
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Provide insights on customer needs and competitive positioning to internal teams
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Minimum 2 years of experience in a call center or sales environment within IT or Telecom
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Experience with ticketing tools and CRM systems
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Proven experience in cold calling, upselling, and cross-selling
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Strong verbal and written communication and presentation skills
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Ability to explain technical solutions to non-technical clients
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Strong customer handling and problem-solving skills
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Proficiency in Microsoft Office (Excel, Word, PowerPoint)
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Ability to multitask, prioritize, and manage time in a fast-paced environment
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Punctual and able to work onsite full-time (9 AM – 5 PM)
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