At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Managed Services Senior Manager or Manager
EY’s people in more than 150 countries are committed to operating with integrity, quality and professionalism in the provision of consulting, audit, tax, and transaction advisory services. We strive to help all of our people achieve their professional and personal goals through an inclusive environment that values everyone's contributions, appreciates diversity of thought, fosters growth, and provides continuous opportunities for development. Recognized as one of Canada's top employers, EY continually strives to be a great place to work.
EY has a well-established Managed Services (MS) practice to cater to our clients’ growing need to leverage our operational capabilities in key areas including IT, cyber security, finance, insurance, compliance, and Tax.
You will join our Managed Services leadership team helping to develop and plan our strategy, support the development of our capabilities and operationalizing our offerings. In this role, you will also participate in key opportunities and engagements to provide leadership and support to help successfully deliver and grow our practice.
As a driven, results-oriented professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional service to our internal and external clients, win in the marketplace and support EY’s growth and profitability. This role will provide you with visibility and participation across all sectors, deal sizes, competencies, and offerings. The successful candidate will have a rare opportunity to see how the firm operates across all of our service lines (Consulting, Tax, Assurance, Strategy and Transactions, and Core Business Services) and industries.
Your key responsibilities
As a Leader in EY’s Managed Services practice you are key to our solution development/support, monitoring/reporting, program governance, and reporting to key stakeholders, including our executive.
Your key responsibilities also include:
Help define and refine our Managed Services strategy
Help develop and monitor our MS business plan
Lead our Service Management Office including developing and running our governance processes
Report to our executive and other leaders
Support MS offering development, deal pricing and quality oversight
Lead MS engagements as required
Assess market conditions and competitive landscape
Skills and attributes for success
Committed to contributing to a strong team culture to ensure success
Develop and maintain relationships to efficiently leverage expertise
Sound judgement regarding confidential and sensitive matters
Proven ability to meet multiple and/or unexpected deadlines in a demanding environment
Confidence with numbers and financial analysis
To qualify for the role, you must have
Exceptional client service experience
Good executive presence
Ability to work independently or team with others as required
Minimum of 5 years of work experience in managed services or operations environment
Experience with IT Service Management (ITSM) processes and tools
Excellent collaboration and presentation skills, and the confidence to challenge senior colleagues and stakeholders from a diverse range of backgrounds
Ideally, you’ll also have
Professional services firm experience
Aptitude with MS Office tools and financials
Being bilingual (English & French) would be an asset
What we look for
We are looking for candidates who are highly motivated, analytical, logical thinkers and have a very strong attention to detail and the ability to meet multiple and/or unexpected deadlines in a demanding environment.
What we offer
At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work.
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:
Support and coaching from some of the most engaging colleagues in the industry
Learning opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.