BASIC FUNCTION
The Restaurant Manager is responsible for generating performance which exceeds customer's expectations while maintaining Operating Standards, achieving financial results and developing an outstanding team.
NATURE AND SCOPE OF POSITION
This position reports to the Area Manager.
Key external relationships include the customer, suppliers, representatives from the Health and Safety Board, Fire Department, Labour Board and where applicable a relationship with shopping centre management is essential.
The restaurant's Assistant Manager and/or Assistant Manager Trainee report directly to this position. Also reporting to this position are all hourly paid employees including shift supervisors.
Critical to success in this position are an ability to manage a fast paced, customer focused business in which an excellent working Climate is key. Also essential is an ability to read financial statements to the Operating Margin. It is also important to have demonstrated a desire to problem solve, innovate and manage change in the business environment. A proficiency in selecting, training and developing people is also a key to this position. Ideally you have or are working towards a post secondary education in business, or hold equivalent business experience.
PRINCIPAL ACCOUNTABILITIES
This position is responsible for:
Human Resources:
1. Develop and maintain a safe, healthy and motivating work environment through high personal standards of integrity and effective communication.
Effectively manage the restaurant team utilizing best practices in recruitment, selection, training, delegation, coaching, performance reviews and developing promotable staff and management.
2. Building an outstanding Climate where responsibilities are shared, problems are resolved, members are motivated and results are owned by individuals and the group. The Manager builds his/her Team though strong application of A&W policies and procedures.
Customers:
1. Maintain A&W Customer Service Standards including caring customer service, speed of service, quality and consistency of food products and cleanliness of the restaurant.
2. Develop the profile and reputation of A&W within his/her local trading area and mall by building outstanding relationships in the community with customers and business neighbours. Earn respect as an employer in order to gain long term Net Sales growth and attract high caliber employees.
Financial Results:
1. Manage all aspects of the profitability of the restaurant including setting and achieving the Annual Profit Plan.
2. Manage all variable costs and fixed assets associated with restaurant operation.
3. Adhering strictly to clearly defined practices and procedures regarding the handling of cash in the restaurant and deposits of cash/receipts to the bank.
4. Develops annually, with the Area Manager, a mutually agreed set of objectives.
5. Responsible for the ongoing management of all restaurant administration systems ensuring the reporting and retention of accurate data and records.
Best Operated Practice Innovation/Continuous Improvement:
1. Adjust restaurant execution priorities continuously to achieve the optimal balance of results between food quality, speed of service and low waste.
2. Execute new "Best Operated Practices" in his/her restaurant.
Marketing:
Execute National promotions and effectively manage the business to maximize market share in food court.
Pay: $20.00-$22.50 per hour
Benefits:
Work Location: In person
