Communications Officer, Call Taker Trainee
City of Ottawa
Ottawa, ON
Position: Communications Officer, Call Taker Trainee

Competition Number: 2019-EX-EN-52479530-01

Competition posting date: 2019.03.19

Competition closing date: 2019.12.31

Emergency & Protective Services Department, Ottawa Paramedic Service, Communications Branch
1 or more Full-time Temporary Positions (up to 1 year) - 40 hours/week
Affiliation: CUPE 503 Inside/Outside
Salary: $59,292.48 to $69,374.24 annually (2019 rates of pay)
  • You will initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
Location: 2475 Don Reid Drive

  • This list will be used to staff current and ongoing requirements until December 31, 2019
Category: Ongoing Inventories
Employment Group: Emergency Services

Job Summary

The Communications Officer Call Taker Trainee is an integral part of a team responsible for providing
emergency medical call taking services for the Eastern Ontario Catchment Area in accordance with
Provincial legislation and City of Ottawa policies. The Communications Officer Call Taker Trainee provides
quality and accessible services in response to the needs of the client/patient. Service is provided in the most
efficient and effective manner possible.

Under direct supervision, the Communications Officer Call Taker Trainee receives and assesses calls for
medical assistance, provides medical pre-arrival instructions to callers, activates other related public safety
agencies and documents additional pertinent information. Calls received include but are not limited to
emergency/distress calls, requests for medical service, general information, general inquiry and complaint
calls. The Communications Officer Call Taker may also be responsible to monitor radio talk groups.

Education & Experience

Grade 12 combined with a minimum of one year Post-secondary Education in Public Safety,
Communications, or health care.

A minimum of four years in a customer service field (face-to-face or telephone).

  • Experience and formal training combined with demonstrated performance and ability may substitute for
stipulated academic requirements.

Language, Certificates & Licenses

  • Valid Standard First Aid Certificate
  • Valid Cardio Pulmonary Resuscitation Certificate Level C
The successful candidate will be required to complete a Criminal Record Check to the City of Ottawa’s
satisfaction.

Day 1 Ready – immediate requirement for language proficiency:
French oral required
English oral, reading, writing required
Candidates must meet language requirement for position upon hire.

Knowledge

  • Superior understanding of the concepts and procedures of medical oriented dispatch and pre-arrival
instruction to callers in emergency situations.

  • Working knowledge of paramedic service operations (e.g. safety aspects to provide pre-arrival
instructions to callers, of response time to effectively schedule ambulance rendezvous, of specialized
equipment such as incubators).

  • Thorough knowledge of medical and technical terminology and all aspects of ambulance operations.
  • Working knowledge of appropriate sections of the Ambulance Act, Mental Health Act, Coroners Act,
W.S.I.B
  • Superior knowledge of streets, roadways, communities and transportation systems.
  • Ability to interpret various plans and maps.
  • Working knowledge in policies and procedures of paramedic services
  • Working knowledge of current methods, techniques, and theories used in pre-hospital care at the
Basic and Advanced Life Support levels and ability to apply them competently.
  • Working knowledge in utilizing corporate software, including but not limited to radio, telephone and
computer systems i.e. CAD, Pantel, MS Outlook, Word, Internet and any technological upgrades.

Competencies & Skills

  • Communicate effectively and tactfully both orally and in writing;
  • Make sound, independent decisions and exercise discretion in decision making, during emergency,
distress, difficult or stressful situations and, be accountable for such decisions;
  • Perform multi-tasks simultaneously;
  • Read, interpret, understand and explain policies and procedures including Ottawa Paramedic Service
protocols;
  • Strong data entry, retrieval and keyboard skills;
  • Organization skills;
  • Competently use and operate basic office and telecommunications equipment including fax machines
photocopiers, computer, printer and email;
  • Establish and maintain effective working relationships with staff and members of allied emergency
services;
  • Deal competently with management and elected officials, as well as other external and internal
Management and/or staff members;
  • Accurate keyboarding/typing skills of a minimum of 40 wpm/90% accuracy.
If this opportunity matches your interest and profile please apply online by using the "Apply"
button. If this is your first online application please refer to our resources on how to apply for jobs online.

We thank all candidates for their interest, however, only those selected to continue in the selection process
will be contacted.

The City of Ottawa is committed to providing quality services by establishing a qualified workforce that
reflects the diverse population it serves. The City encourages applications from all qualified individuals.

Accessible formats and communication supports are available upon request. Please contact the
HR Service Centre at 613-580-2424, extension 47411.