25 York Street, Toronto, Ontario, M5J 2V5
President’s Choice Bank (PCF) is a wholly-owned subsidiary of Loblaw Companies Limited (LCL) and was established to promote President’s Choice Financial products and services across Canada. PCF is focused on providing everyday payment solutions and services that reward the everyday. It operates in the following segments:
Mastercard: The President’s Choice Financial Mastercard is offered and operated by President’s Choice Bank.
Insurance: Home and auto insurance are offered through affiliates and relationships with several insurance companies.
PC Optimum: All PC Financial payment card customers earn PC Optimum points that can be redeemed in participating Loblaw banner and Shoppers Drug Mart stores.
PC Services: this division of Loblaws Inc. operates in the same office location and includes The Mobile Shop and Gift Card businesses which are focused upon delivering convenience and exceptional value to LCL customers. Loblaws Inc. is a wholly-owned subsidiary of LCL.
LCL is Canada’s largest food distributor and has expanded into certain non-food categories, with operations across the country. LCL concentrates on food retailing with the objective of providing consumers with the best in one-stop shopping for everyday household needs.
PCF is an important business unit within LCL that manages and develops the products and service programs in order to improve the customer experience, maximize value, and provide a platform to enhance customer insights and relationships. PCF’s vision is vision is to make the everyday simple and better.
Loblaw's purpose of Live Life Well® puts first the needs and well-being of all Canadians. As a part of virtually every community across Canada, we are proud to meet these needs and make a difference by providing:
More than 1000 conveniently located grocery stores, spanning the value spectrum from discount to specialty
Financial services and rewards through PC Financial® payment products and the PC Optimum® loyalty program
Affordable fashion and family apparel from the Joe Fresh® brand
Three of Canada's top consumer brands, including Life Brand®, no name® and President's Choice®.
The Customer Support Centre of Excellence supports this purpose by delivering great experiences to our customers. Through partnership and collaboration with various lines of business, our colleagues are empowered to further enhance the customer experience with one simple question in mind: how can we help Canadians live life well?
About the role:
This individual will be responsible for the creation and maintenance of the risk control matrices for lines of businesses and to ensure the Customer Support COE has sufficient controls and monitoring in place to meet compliance requirements and manage risk.
What you'll do
Ensure the Customer Support team’s BAU activities and new initiatives are compliant and work towards existing directives, regulations or policies.
Implement enhanced operational controls with service partners and systems (including WFH programs) and act as a primary liaison for audit, compliance, ORM.
Work closely with key stakeholders throughout the business to conduct process and control readiness assessments, execute control evaluations, including operating effectiveness testing, working with management on process improvement, and defining remediation actions, as appropriate.
Responsible for conducting advisory engagements as directed by Compliance leadership
Identify issues of non-compliance with regulatory requirements and work with the Business to manage remediation of the issues as necessary
Lead key strategic projects and provide advice and support to the business.
Ensure risks are appropriately identified/communicated and appropriate controls are identified to mitigate risk
Supporting the development of annual readiness and evaluation plans for compliance and ethics.
Conducting process and control readiness assessments by documenting process maps, assessing risk and control designs, conducting walk-through of control activities, and providing recommendations to improve existing design of process and controls.
Analyze available data to identify anomalies, trends, themes and to focus control evaluation testing based on data analysis results
Conducting root-cause and control failure analysis to ensure remediation plans address root causes, and not symptoms.
Preparing reports on the results of control evaluations and operating effectiveness testing to senior management.
What you'll need
Prior experience evaluating design and operating effectiveness of controls is required.
Sound knowledge of the theory and application of process risk and controls.
7-10 years’ experience in evaluating compliance programs is a strong asset.
Experience managing multiple projects, meeting tight deadlines and providing regular status reports on progress.
Excellent communication (written, oral and presentation), interpersonal and people management skills.
Excellent PowerPoint presentation skills, and advanced Excel skills required.
Strong analytical capabilities and ability to synthesize complex information into accessible and meaningful business guidance.
A CPA or CIA or equivalent compliance designation is a strong asset.
Come and join a winning team who demonstrates innovation, energy, creativity and vision. We recognize the importance of a diverse workforce and we therefor encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Number of Openings:
PC Financial recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.