Order Entry Specialist - Technical Focus (1 Year Contract)
Kitchener, ON
Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world’s water challenges. The Company’s products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced infrastructure analytics solutions for water, electric and gas utilities. The Company’s more than 16,500 employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions. Headquartered in Rye Brook, New York with 2017 revenue of $4.7 billion, Xylem does business in more than 150 countries through a number of market-leading product brands.

The name Xylem is derived from classical Greek and is the tissue that transports water in plants, highlighting the engineering efficiency of our water-centric business by linking it with the best water transportation of all – that which occurs in nature. For more information, please visit us at www.xylem.com.

The Role: Xylem seeks to hire a BTO Order Entry Specialist. The BTO Order Entry Specialist performs order entry in a fast paced environment, and is responsible for reviewing and accurately entering technical/custom orders. Excellent communication, interpersonal skills and attention to detail are required.

This is a 12 month position to cover a maternity leave.

Essential Duties:
Review all BTO order entry documents for correct information and documentation. Information to review includes: configuration, pricing, discounts, shipping address, customer numbers, and all documents (drawings) that are required to enter a BTO order through e-order.
Resolve all discrepancies with order entry packages before entering an order with sales or application engineering.
Process all web-orders and e-orders. Review all order acknowledgements for correctness and forward copies to appropriate departments.
Maintain orders and revise orders as required when Engineering Change Notices (ECN’s) or Order Change Notices (OCN's) are received to modify existing orders. Distribute copies of ECN’s/OCN's.
Maintain open communication through the order entry process between Application Engineering Department, Purchasing and Sales Departments.
Other duties as assigned to support the business needs.
Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

Required Qualifications:
College diploma or degree preferably in engineering or equivalent work experience. A minimum of 3 years’ work experience in an HVAC environment (knowledge of typical products is essential)
Previous order entry (Customer Service) experience would be an asset. A detail oriented individual, able to maintain up-to-date literature, Bill of Materials, purchase orders and parts lists.

Preferred Qualifications:
Good computer skills, including but not limited to: MS Word, Excel, Outlook and Access. Working knowledge of BPSC and eLogia. Excellent written and oral communication skills, including the ability to demonstrate courtesy and tact when dealing with coworkers.

Job Competencies:
Competency 1 – Review all BTO order entry documents for correct information and documentation
Competency 2 – Takes personal action to develop skills needed for effectiveness in current job
Competency 3 - Promptly notifies manager about any problems that affect ability to accomplish planned work

Key Competencies:
Adaptive learning
Continuous improvement mindset
Core cross-boundary collaboration
Core inspiring accountability
Innovative thinking
Project leadership
Planning & process orientation solution design

Key Relationships:
External: Limited Contact
Internal:Frequent contact with persons inside the company requiring resourcefulness, tact and a good knowledge of policies, practices and procedures

Physical Demands:
Long periods for sitting, answering phone calls, working at a computer, infrequent ability to move around(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:
Typical office environment, use of computer, phone, printer