Canfitpro – Member Experience Advisor
Application deadline: June 18, 2021
canfitpro is the largest provider of education in the Canadian fitness industry. Founded in 1993 as a voice for all fitness professionals, canfitpro delivers accessible, quality education, certifications, conferences, trade shows, and membership services. canfitpro’s over 24,000 members include some of the world’s best fitness professionals, health club operators, industry suppliers, and fitness consumers.
Our Passion is our purpose - to inspire healthy living through fitness education.
Who is a Member Experience Advisor?
This position will provide excellent service experience and guidance to canfitpro’s members and contact network through inbound and outbound sales and education. The successful candidate will sell, educate and service inbound and outbound contacts by phone, email, fax and data processing.
What will you be doing?
Determine member needs, educate and introduce solutions
Identify and assess customer’s needs to achieve client satisfaction and retention
Ensure delivery of excellent customer service through fast and accurate processing of member inquiries, while effectively managing large volumes of incoming calls
Generate sales from inbound and outbound calls and offer up-sell opportunities
Meet personal/team sales targets and call handling quota
Build sustainable relations of trust through open and interactive communication
Provide accurate and complete information
Handle complaints, provide appropriate solutions and alternative within the time limits and follow up to ensure resolution
Maintain knowledge of company products, services and events in order to promote course and event registrations
Inbound and outbound call centre experience is an asset
Who You Are?
A High School diploma and some university or college education
Computer skills including MS Word, MS Excel, MS Outlook, and Internet
Ability to multi-task, work independently and as part of a team
Superior customer service and data entry skills
Verbal communication and building relations skills
Demonstrate a passion for fitness
Entrepreneurial attitude and high degree of self motivation within a driven sales environment
Ability to think creatively and develop effective strategies for generating new business
Effective organizational and time management skills
Ability to provide solutions and make recommendations
Based out of canfitpro Home Office at 225 Select Ave. Toronto
What’s in it for you?
To help lead canfitpro in its purpose—to inspire healthy living through fitness education
FREE Fitness membership and discounted membership for friends and family
Group benefits plan designed to meet employees’ basic and life-changing benefits needs
Zoom yoga, stretching and meditation sessions
Monthly Diversity, Equity and Inclusion Lunch & Learns to create and support a culture of learning, unlearning and celebrating our differences
Fun and energetic atmosphere to come to every day!
canfitpro is committed to creating a diverse, inclusive and equitable environment to empower and create access and opportunity for all. We welcome applications from people of all underrepresented groups, including (but not limited to) people of any gender, age, or religion, members of the LGBTQIA2+ community, BIPOC and other underrepresented races and nationalities, veterans and anyone who may contribute to the further diversification of canfitpro.
canfitpro is an equal opportunity employer. Upon request, we will make accommodations available during the recruitment process to applicants with disabilities.