Collection Officer
RBC
Montréal, QC
What is the opportunity?

You will focus on maximizing the recoveries on credit products and minimizing the bank’s losses, by analyzing customers’ current financial situation and determining the most suitable arrangement for the bank and the customer. You will decide what debt management tools are most appropriate in certain circumstances. You will negotiate settlement arrangements and decide on the viability of assigning files to litigation. You will ensure all files of actions taken and/or conversations with client are properly documented.

What will you do?

Collect outstanding high risk accounts for an assigned portfolio and Lines of business of various products.
Apply your expertise to connect with customers and reach mutual agreements for payment of their debt.
Ensure a good balance between quality Customer Care and effective collection techniques.
Update clients’ files in the systems.
Handle inbound and outbound calls efficiently.
Collect funds to cure delinquent files and accounts.

What do you need to succeed?

Must-have

Bilingual in English and French, with strong written and verbal communication skills in both languages
Collection experience
Ability to navigate in various systems while interacting with clients on the phone
Superior ability to problem solve by actively listening and demonstrating high levels of empathy
Strong negotiation skills
Flexible to working various shifts within the business hours of 8am to 9pm, Monday to Friday, and 8am to 4pm on Saturdays
Nice-to-have

Experience with various RBC systems
Experience with TS2, CACS, Workbench & Sales platform

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions and stocks where applicable.
Leaders who support your development through coaching and managing opportunities.
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive and high-performing teams
Opportunities to building close relationships with clients

About RBC
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com.

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Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.

JOB SUMMARY

City: Montreal
Address: 7101 Avenue du Parc
Work Hours/Week: 37.5
Work Environment: Call Centre
Employment Type: Permanent
Career Level: Experienced Hire/Professional
Pay Type: Salaried
Required Travel (%): 0
Exempt/Non-Exempt: N/A
People Manager: No
Application Deadline: 04/26/2019
Req ID: 186525

Posting Notes: