Shop Manager Fleet Maintenance & Repair Operations
Gateway Trailer Repairs Ltd.
Lead People. Build Culture. Drive Excellence.
Gateway Trailer Repairs is seeking an exceptional Shop Manager to lead our heavy-duty truck and trailer maintenance operation in North Calgary.
This is not simply a production management position. We are looking for a true leader who understands that taking care of employees and customers is the foundation of a successful business.
The ideal candidate will have extensive experience managing a truck and trailer repair facility, strong operational knowledge, and a proven ability to build high-performing teams through respect, accountability, positivity, and professionalism.
If you are the type of leader who develops people, creates a positive work environment, maintains emotional control under pressure, and consistently delivers exceptional customer service, we want to hear from you.
What You'll DoLeadership & Culture
- Lead, mentor, and develop a team of technicians, apprentices, service advisors, and support personnel.
- Create and maintain a positive, people-first work environment.
- Foster strong employee engagement, morale, accountability, and teamwork.
- Address challenges professionally, respectfully, and constructively.
- Lead by example through integrity, professionalism, and emotional maturity.
- Promote a culture of safety, continuous improvement, and mutual respect.
Operations Management
- Oversee daily shop operations including workflow, productivity, scheduling, and quality control.
- Ensure repairs and maintenance are completed safely, efficiently, and to the highest standards.
- Coordinate labor resources, parts availability, and shop capacity to maximize efficiency.
- Monitor key performance indicators and operational metrics.
- Support growth initiatives and continuous improvement programs.
Customer Experience
- Build and maintain strong customer relationships.
- Ensure customers receive exceptional service and consistent communication.
- Resolve customer concerns professionally and effectively.
- Maintain a customer-first mindset that reflects our commitment to service excellence.
Team Development
- Recruit, train, coach, and retain top-performing employees.
- Conduct performance coaching and development discussions.
- Identify future leaders and help team members reach their potential.
- Create an environment where employees feel valued, respected, and supported.
Required Qualifications
- Significant experience managing a commercial truck and/or trailer repair facility.
- Strong understanding of heavy-duty truck and trailer maintenance operations.
- Proven leadership experience managing technicians and support staff.
- Demonstrated ability to build strong teams and maintain positive workplace culture.
- Excellent communication and conflict-resolution skills.
- Strong organizational and planning abilities.
- Customer-focused mindset with a commitment to service excellence.
- Ability to remain calm, professional, and solution-focused during high-pressure situations.
Preferred Qualifications
- Journeyman Heavy Equipment Technician, Truck and Transport Mechanic, Trailer Mechanic, or equivalent trade certification.
- Red Seal Certification preferred.
- Experience managing medium to large fleet maintenance operations.
- Experience with maintenance management software and shop management systems.
- Business, operations, or leadership training is considered an asset.
Exceptional candidates with substantial industry and leadership experience will be considered even if they do not possess a Journeyman designation.
The Type of Leader We're Looking For
We're not just hiring a manager. We're hiring someone who:
- Puts people first.
- Leads with humility and accountability.
- Creates a positive work environment every day.
- Maintains emotional control and professionalism regardless of circumstances.
- Builds trust with employees and customers.
- Holds high standards while genuinely caring about others.
- Develops future leaders.
- Believes culture is not something you talk about, it is something you create.
What We Offer
- Competitive compensation package including performance bonuses.
- Leadership role with significant influence and responsibility.
- Stable and growing company.
- Opportunity to build and shape a high-performance culture.
- Supportive ownership and leadership team.
- Comprehensive benefits package.
- Long-term career growth opportunities.
Apply Today
If you have the technical knowledge, leadership ability, and passion for building great teams and delivering exceptional customer service, we would like to speak with you.
Gateway Trailer Repairs Ltd. Building great teams. Delivering exceptional service. Taking care of people.
Pay: $45.00-$60.00 per hour
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Tuition reimbursement
Work Location: In person
