CHN Relationship Manager (International Student Homestay Coordinator)
*Note: "International Student Homestay Coordinator" is a common job title for this role in other organizations. At CHN, we refer to this role as "Relationship Manager," though this is not a management position. *
The Canada Homestay Network is a family-run, non-profit society. Over the years we have served tens of thousands of students from more than seventy countries, individually and in groups, aged 10 to 75. Canada Homestay Network was launched in 2000, to focus on the experience of international high school students and groups.
We now manage programs in over forty communities across Canada, from Charlottetown to Victoria. In any successful and growing organization, people make the difference. Our team is comprised of individuals dedicated to supporting one another. When you work with CHN, you work with a network of homestay professionals. Our combined experience of matching tens of thousands of students over the last 20 years lends our whole team the credibility and expertise that has earned us a reputation for excellence and professionalism that is unmatched in our industry.
Please note, all CHN employees work from their home offices. It is important you are a self-starter, autonomous and motivated. You must be tech savvy as you will act as your own system administrator for your home office.
Reporting to their Regional Director, the Relationship Manager (RM) plays a critical role in ensuring the overall success of the homestay program in their local community. The RM has the responsibility to build and maintain positive working relationships with international students, host families, international agencies, and school or school district (client) personnel. This position requires sound and reliable judgment as all decisions affect various stakeholders and, ultimately, CHN’s client relationships and reputation in the community. Successful candidates will be naturally good at collecting detailed facts to make decisions, organizing information, participating in ongoing relationship building, strategizing abstract solutions, reducing inconsistencies, readjusting working schedules and bringing order out of chaos.
- Communicate with colleagues, clients, students, agents, and hosts on a regular basis following CHN policies and protocols for methods, timing and documentation of all such communications;
- Develop and maintain an effective working relationship with client school/school board staff;
- Organize regular events for students and hosts including host education events, student and host social events, student and host orientations, and other outings;
- Engage with colleagues, host families, and students in order to monitor, manage, and bring closure to homestay issues such as interpersonal conflicts, cultural differences, and issues related to student or host behaviour;
- Respond to crisis situations in a prompt and caring manner and refer cases to health professionals where appropriate;
- Collaborate with colleagues for second opinion and support in an organizational culture that encourages and depends on teamwork for positive outcomes; and
- Develop a local network of host families and continually develop and enhance relationships with both new and existing hosts in the region.
- Document all relevant aspects of decisions, communications, and interactions in a timely way when monitoring and managing student-host relationships;
- Process student applications from initial receipt through to final due diligence in the matching process;
- Screen and personally interview potential host families and conduct all follow-up due diligence following all CHN protocols;
- Regularly review host profiles for accuracy of information in accordance with applicable privacy laws;
- For minor students, provide custodianship services as the named Custodian in accordance with IRCC regulations;
- Maintain data integrity in the company database at all times; and
- Support the continual improvement of CHN programs and services through administration of evaluation forms and other methods of feedback.
- Select suitable host families for all new students, while ensuring that host availability, matching criteria, and student preferences are observed;
- Establish priorities, allocate resources, and work sequentially, while being flexible with unexpected events;
- Manage individual and group arrival and departure logistics and make adjustments to plans as required, such as locating emergency host placements; and
- Strategize abstract solutions to problems, accommodate risks, and navigate through uncertainty.
- Hours worked are generally during regular daytime, office hours.
- Flexibility is required for events, training and/or emergencies that may occur during the evening or weekend.
Any other duties assigned to you by the Regional or Managing Director of CHN.
KNOWLEDGE, SKILLS & ABILITIES
- Working knowledge of spreadsheet, word processing and database software products as well as online communication tools;
- Working knowledge of utilizing an email client or webmail
- Familiarity with SJ Phone, Zoiper or other Soft Phone for VOIP;
- Effective business writing skills, strong problem solving and organizational skills, including attention to detail;
- Ability to work independently in a virtual office environment, take initiative, and use discretion in determining priorities;
- Positive interpersonal and communication skills including conflict resolution;
- Ability to work in a team and maintain and develop relationships with colleagues and their local community;
- Knowledge of homestay policies and procedures is considered an asset;
- Experience with international students is considered an asset.
- For home office set up
- Minimum Operation System Required:
- PC Windows 8.1 Standard or Pro Edition up to date
- Mac: MacOS High Sierra 10.13
How to Apply
If the opportunity to make a significant contribution to a well-known and growing organization is of interest to you, please email your resume and a cover letter stating your salary expectations directly to chncareers[at]canadahomestaynetwork.ca by 5:00pm PST Dec 13, 2019. This is the only acceptable mode of application.
When applying, please ensure that you outline how your training and experience specifically relate to the job requirements.
Submitted resumes should be saved in .doc, .docx or .pdf format with your name in the filename, (for example: Joe_Smith.doc).
Please note: Applicants will only be contacted if they are selected to proceed further in the process. To be considered for this position, you MUST follow all instructions listed above. Incomplete applications will NOT be considered.
Canada Homestay Network is committed to the principles of employment equity.
Job Type: Full-time