Senior Claims Investigator
City of Ottawa
Ottawa, ON
Position: Senior Claims Investigator

Competition Number: 2018-EX-EN-52330979-01

Competition posting date: 2018.11.28

Competition closing date: 2018.12.13

Office of the City Clerk and Solicitor, Legal Services, Legal Operations & Support Services Branch
1 Full-time Temporary Position (Up to 1 year) - 35 hours/week
Affiliation: CUPE 503 Inside/Outside
Salary: $71,172.92 to $83,275.92 annually (2018 rates of pay)

  • You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
Location: 110 Laurier Avenue West

Category: Current Opportunities
Employment Group: Administrative/Customer Service

Job Summary

Under the general direction of the Senior Legal Counsel, the Senior Claims Investigator is responsible for
the investigation of personal injury claims arising out of the use and operation of automobile(s) and
administration of accident benefits in accordance with the Statutory Accident Benefits Schedule, effective
investigation, negotiation and settlement of municipal and transit claims by or against the City, while ensuring
that all payments are administered in accordance with the applicable automobile insurance legislation,
municipal legislation/by-laws/practices or property/casualty insurance policies.

Education & Experience

Completion of Secondary School (Grade 12 or equivalent) followed by three (3) year college diploma in
Business Administration that incorporates completion of the Chartered Insurance Professional designation
(CIP) of the Insurance Institute of Canada

Six (6) years of experience in Accident Benefit claims adjudications and a strong understanding of the
Statutory Accident Benefits Schedule, automobile insurance legislation and legislation governing municipal

  • Experience and formal training combined with demonstrated performance and ability may substitute for
stipulated academic requirements.

Language, Certificates & Licenses

Designated bilingual – specific level of language proficiency:
French oral, reading required
English oral, reading, writing required
Candidates who do not meet language requirements will be required to participate in training.


  • Demonstrated knowledge in claims management
  • Municipal and transit claims administration practices
  • Insurance law, tort law, contract law, municipal law and provincial statues including OAP 1, the
insurance act and Statutory Accident Benefits
  • Good knowledge of medical terminology and legal language
  • City's insurance policies
  • Negotiation processes including mediation, arbitration, etc.
  • Evidence giving - i.e. inquests, discoveries, court, etc.
  • Court levels and processes
  • Reserve-setting
  • City organization, policies and procedures, political infrastructure
  • Coaching/mentoring
Competencies & Skills

  • Analytical and organization skills
  • Ability to work independently and deal with contentious issues
  • Ability to train/mentor
  • Good general knowledge of software applications including claims software
  • Demonstrated communications skills
  • Demonstrated competency in claims adjusting for automobile, property and casualty covers within a
municipal context.
  • Ability to respond to multiple and often conflicting clients while maintaining the integrity of the City's
claims practices and, at the same time, maintaining effective working relationships

If this opportunity matches your interest and profile please apply online by using the "Apply"
button. If this is your first online application please refer to our resources on how to apply for jobs online.

We thank all candidates for their interest, however, only those selected to continue in the selection process
will be contacted.

The City of Ottawa is committed to providing quality services by establishing a qualified workforce that
reflects the diverse population it serves. The City encourages applications from all qualified individuals.

Accessible formats and communication supports are available upon request. Please contact the
HR Service Centre at 613-580-2424, extension 47411.