Enterprise Service Desk Analyst
Support IT operations in the printing sector by troubleshooting Microsoft, network, server, and cloud environments while contributing to infrastructure projects and day-to-day technical support. This on-site position offers flexible weekday hours, exposure to a wide range of enterprise technologies, and a collaborative professional environment.
What is in it for you:
- Hourly salary of $28.
- 6-month contract with the potential for permanent employment.
- Full-time position: 37.50 hours per week.
- Weekday schedule between 7:00 am and 7:00 pm CST.
- On-site work in a dynamic environment.
Responsibilities:
- Provide first-line technical support by troubleshooting infrastructure issues involving servers, networks, phone systems, and cloud infrastructure, including Microsoft Office 365.
- Resolve incidents promptly to help maintain service delivery timelines.
- Configure workstations and software for new employee onboarding.
- Administer and manage servers, networks, Azure, and Microsoft Office 365 environments.
- Assist with IT projects, including system enhancements, staging activities, and large-volume imaging.
- Troubleshoot workstations, networks, Active Directory Domain Services (ADDS), DNS, DHCP, file servers, and related infrastructure.
- Assist with security reviews, backup audits, system upgrades, and optimization activities to help maintain system integrity and security.
- Follow hardware and software policies and apply established security and device best practices.
- Provide clients with timely updates regarding incident status, planned changes, and scheduled service interruptions.
- Document recurring issues and create knowledge base articles for future reference.
What you will need to succeed:
- Completion of a post-secondary program in Information Technology or a related field, or an equivalent combination of education and experience.
- CompTIA A+, Network+, and Security+ certifications are preferred.
- 2 years of experience in a managed services technical role.
- 1 year of Help Desk experience.
- Experience with Microsoft Office 365 and a strong understanding of Azure Active Directory.
- Experience with Intune, Defender, Exchange, and other Microsoft applications.
- Knowledge of networking concepts and technologies, including routers, switches, firewalls, LAN, WAN, VPN, network security systems, and intrusion detection systems.
- Familiarity with basic network and server infrastructure and general Help Desk support.
- Ability to collaborate effectively, communicate clearly, and assist technicians with varying skill levels.
- Ability to work effectively under pressure and manage multiple tasks simultaneously.
- English, both spoken and written, to provide technical support, communicate with clients, and document incidents.
- French is an asset to support clients in both official languages when required.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
Pay: $28.00 per hour
Application question(s):
- Are you able to work on-site in Winnipeg, MB?
- Are you available to work flexible hours between 7:00 AM and 7:00 PM CST, Monday to Friday?
Experience:
- Help Desk or Service Desk experience: 1 year (required)
- Managed Services Provider (MSP) environment: 2 years (required)
- Active Directory: 1 year (required)
- Core network services, including DNS, DHCP, and VPNs: 1 year (required)
- File servers, routers, switches, and firewalls: 1 year (required)
- Microsoft 365 / Office 365: 1 year (required)
- Microsoft Entra ID (Azure Active Directory): 1 year (required)
- Microsoft Intune, Microsoft Defender, Microsoft Exchange: 1 year (required)
- Other Microsoft applications: 1 year (required)
Work Location: In person
