As a Technical Advisor you will respond to customer and consumer inquiries for retail and store sales, including social media, for the territory from Newfoundland to British Columbia. PPG's customer service mission is to provide an optimized service to its French- and English-speaking Canadian customers.
Answering technical questions, providing recommendations on the use of our products, colour recipes, advice, administering complaints and providing information of all kinds to consumers and store employees on the whole range of products offered by PPG for all regions of Canada;
Locating for consumers, retail agents of products marketed by PPG;
Collaborating in the execution of your tasks with the various departments;
Reports into Manager, Technical Advice Center.
DEC or equivalent is required
Minimum 1 to 3 years of experience in the field of painting or coatings is preferred
Strong Professional computer skills required, including knowledge of Microsoft Suite and databases.
Previous experience working with SAP is preferred
Fluency in French speaking and writing required.
Expert-level English speaking and writing skills requited.
Excellent interpersonal and communication skills;
Ability to work in a fast-paced environment with time-sensitive responsibilities.
Autonomous and organized;
Strong capacity for judgment and analysis.
May need to work possible evening and weekends.
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.
We are “One PPG” to the world.
We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.
We trust our people every day, in every way.
We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.
We make it happen.
We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.
We run it like we own it.
We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.
We do better today than yesterday – everyday.
We continuously learn. We develop our people to grow our businesses.
PPG Way: (Click here to learn more about the PPG Way)
PPG vision: http://corporate.ppg.com/Our-Company/PPG-Vision.aspx
We are One PPG: http://one.ppg.com/
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email firstname.lastname@example.org.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.
Pay Transparency poster: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
EEO is the Law: https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf
EEO is the Law Supplement: http://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf