This is an exciting opportunity to work in the fast-paced environment of the Assertive Community Treatment Team (ACT) and the Adult Community Services program. ACT is a community-based program providing assertive, client-centered, and culturally responsive care to adults experiencing severe and persistent mental illness, addictions, and houselessness, with services primarily delivered through outreach and supplemented by clinic-based supports. Reporting to the Care Manager, this position plays a key role in supporting the day-to-day operations of the multidisciplinary team, including reception and managing patient flow, answering and triaging calls, maintaining electronic medical records (Connect Care), tracking referrals, managing work queues, performing data entry and payroll timekeeping, and ensuring accurate and timely administrative processes. The successful candidate will demonstrate strong organizational, communication, and critical thinking skills, with the ability to manage sensitive information and respond professionally to client concerns, including difficult or urgent situations. Responsibilities also include maintaining awareness of the Mental Health Act and Community Treatment Orders legislation, preparing required documentation, and following appropriate emergency procedures when needed. This role requires strict adherence to confidentiality standards and the ability to build effective working relationships with internal staff and external partners, contributing to a collaborative, responsive, and client-focused care environment.
As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
- Classification: Administrative Support IV
- Union: AUPE GSS
- Unit and Program: Assertive Community Treatment
- Primary Location: Edmonton Mental Health Clinic
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 1.00
- Posting End Date: 22-JUN-2026
- Temporary Employee Class: Temp F/T Benefits
- Date Available: 06-JUL-2026
- Temporary End Date: 31-JUL-2027
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $28.49
- Maximum Salary: $34.62
- Vehicle Requirement: Not Applicable
Required Qualifications:
Some post-secondary education.
Additional Required Qualifications:
Completion of Medical Office Assistant program or equivalent. Three to five years of experience working within Addiction and Mental Health. Attention to detail and professional, courteous, prompt customer service. Must have the ability to organize and prioritize. Must be flexible and able to meet the demands of changes in work assignments. Must have proficient use of the English language oral and written. Ability to multitask and manage a high volume of confidential clinical information is required. Strong skillset with electronic medical recording (EMR/Connect Care). Must have working knowledge of privacy legislation (HIA and POPA) and the Mental Health Act. Must have ability to sit for extended periods with repetitive hand movements, keyboarding, and telephone handling, with the ability to work in a busy, noisy work environment. Must be able to lift file boxes up to 20lbs. Non-Violent Crisis Intervention. Strong communication skills including conflict management and resolution. Ability to ambulate, climb stairs, and move quickly without limitations in a variety of environments.
Preferred Qualifications:
Extensive knowledge of the resources of Addiction and Mental Health and the community and knowledge of mental health legislation, including Community Treatment Orders, is an asset. Experience working with the inner-city population would be an asset.
