Our Vision: To be a leader in animal welfare, working for a compassionate society where all animals are respected and valued.
Our Mission: To Improve the Lives of Animals.
Please provide a Cover Letter.
Job Summary
The Manager, Human Resources, reporting to and working with the Chief People Officer (CPO), will be responsible for supporting the CPO in achieving strategic human resources objectives that drive the organization’s people-focused mission. As a key contributor within the People & Culture team, the Manager is key in embedding DEI into all HR functions, creating an inclusive workplace culture, and supporting initiatives that promote belonging, fairness, and respect. As a People & Culture team leader, the Manager will oversee essential HR functions, including recruitment, labour/employee relations, performance management, and compliance with employment legislation, while managing and mentoring a small team of HR professionals.
Job Duties
Strategic and Operational Leadership
- Implement HR strategies to align with the organization’s mission, vision, and goals, in partnership with the CPO.
- Manage and oversee HR operations, including recruitment, onboarding, performance management, and employee relations, ensuring processes reflect inclusivity and are efficient and compliant.
- Support the development and implementation of initiatives to foster a high-performing, inclusive, and engaged workplace culture.
- Lead HR projects and change initiatives aimed at improving HR functions and organizational effectiveness as well as foster inclusivity.
- Serve as a trusted advisor to managers and staff, providing guidance on HR policies, best practices, and workforce management.
Human Resources Operations
- Coordinate recruitment and selection processes to meet workforce needs, including developing job descriptions, screening candidates, and supporting hiring managers throughout the selection process.
- Oversee labour and employee relations, ensuring a fair and consistent approach in the handling of grievances, complaints, and performance management cases.
- Lead the design and execution of employee engagement and retention strategies, supporting a positive employee experience and minimizing turnover.
- Manage employee performance review processes, including supporting the development of goals, training managers on appraisal best practices, and ensuring timely completion.
- Oversee health, safety, and wellness initiatives, ensuring compliance with the Occupational Health and Safety Act and other relevant standards.
Staff Management and Development
- Supervise HR team members, providing coaching, mentorship, and development opportunities to support their growth and align their work with departmental objectives.
- Promote a culture of learning and continuous development, encouraging the HR team to stay updated on best practices and emerging trends in HR.
- Assess the team's performance and identify training needs to ensure the team possesses the knowledge and skills required to fulfill their roles effectively.
Collaboration and Communication
- Act as a liaison between the CPO and HR team, ensuring clear communication of organizational HR strategies and goals.
- Build strong relationships with department leaders to identify and respond to their HR needs effectively.
- Communicate HR initiatives and policy changes to staff, ensuring an understanding and alignment across the organization.
Compliance and Policy Management
- Ensure HR practices comply with relevant employment legislation, including the Employment Standards Act, Ontario Human Rights Code, and Labour Relations Act.
- Regularly review and update HR policies, procedures, and guidelines to reflect current legislation and HR best practices.
- Coordinate and lead HR-related compliance audits, implementing recommendations to maintain a compliant and equitable work environment.
- Advise on legal implications in HR matters, including discipline and grievances, and manage risks in labour and employee relations.
- Ensure that it is documented that each employee is aware of relevant policies and procedures through onboarding and on-going training.
- Foster, promote, support and drive inclusion, and influence others to promote, embrace and progress Diversity, Equity & Inclusion at Toronto Humane Society.
- Attend and participate in workshops, seminars, and in-service training to further education, skills, and training.
- Be aware of and work within the regulations of all Toronto Humane Society policies and protocols
- Work in compliance with the provisions of the OHSA and its regulations, including understanding and adhering to the requirements of the Health and Safety Manual, and any other rules and regulations established by Toronto Humane Society.
- Work cooperatively with all volunteers and recognize the talent and commitment they bring to the Society.
- Other Duties as required in the day-to-day operation of the Society.
Job Requirements
- Bachelor’s degree or diploma in Human Resources, Business Administration, or related field.
- Minimum 6 years of progressive HR experience, with at least 2 years in a management or supervisory role. Experience in a unionized environment preferred.
- CHRP or CHRL designation preferred.
- Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
- Demonstrated expertise in HR functions, including recruitment, labour/employee relations, talent management, and compliance.
- Strong knowledge of the Employment Standards Act, Occupational Health and Safety Act, Human Rights Code, and other relevant employment legislation.
- Excellent interpersonal skills, with the ability to build strong relationships and influence at all organizational levels.
- Effective project management skills with the ability to handle multiple priorities and deadlines.
- Proficiency in Microsoft Office Suite, including Excel, Word, and Teams.
- Strong written and oral communication skills, with the ability to convey ideas clearly and persuasively.
- Working knowledge of an HRIS, ATS, or other related software; experience with Dayforce an asset.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Ability to act with integrity, professionalism, and confidentiality.
- Ability to adapt to new technology.
- Ability to remain calm and professional in urgent or demanding situations.
- Understanding of diversity, equity and inclusion challenges in a non-profit organization including experience in embedding DEI into an organization.
Work Conditions
- Operation of desktop computer and peripherals
- Opportunity to work remote occasionally, 2-3 days a week in office required.
- Interaction with clients, employees, management and directors
- Working in a busy office environment with frequent interruptions
- May be required to work long hours
- Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, odors, wetness, noise extremes, hazardous materials, toxic agents, animal/wildlife attacks, animal bites, disease, pathogenic substances, or rude/irate customers.
Candidate Potential
At Toronto Humane Society, we value diverse perspectives and recognize that a great candidate may not check every box. If you're passionate about animal welfare and believe you have the potential to excel in this role, we encourage you to apply, even if you may not meet every listed qualification. You just might be the right candidate for this or other roles. We are committed to providing a supportive environment for professional growth and development.
Commitment to Diversity, Equity, & Inclusion
Toronto Humane Society is committed to building and sustaining a diverse and equitable workplace where people’s unique backgrounds, experiences, and perspectives are valued, respected, and welcome. We recognize that a diverse and empowered workforce helps us better serve our animals, clients, and community and contributes to Toronto Humane Society’s overall growth and success. Therefore, we strongly encourage qualified applications from underrepresented and equity-deserving groups within the animal welfare sector, including Indigenous, Black, racialized, immigrant, 2S/LGBTQ+, and people with disabilities.
Accommodation Needs
Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.
Use of AI in Recruitment
To streamline our hiring process, we utilize an applicant tracking system (ATS) to manage and organize applications. While the ATS aids in efficiency, the core evaluation of candidates is carried out by our human resources team. This approach ensures a personalized review that allows us to gain a comprehensive understanding of the applicant's unique skills and potential.
Next Steps
We thank all applicants for their interest in Toronto Humane Society, however due to the high number of applications we receive, only those selected will be contacted for an interview.
