Position Summary: Clean and turndown guest rooms as assigned by the housekeeping supervisor and assist in training of new RoomAttendants when required.
Duties and Responsibilities:
Primary Responsibilities:
- Providing personalized and exceptional guest service at every given opportunity
- Collect assigned rooms and other duties as required
- Assist with Guest service of PM requests, amenities, set up of cots/cribs
- Prepare turndown roses
- Provide turndown service: replenish and refresh the Guests’ amenities
- Add all necessary supplies to the room as requested or needed
- Vacuum and remove all dirty dishes and trays
- Having a thorough knowledge of Lais Hotel Properties’ products and services
- Suggesting additional products and services meeting our Guests’ specific preferences
- Assessing guests’ individual needs to meet standards for additional products and services.
- Actively seeking ways to meet Guests’ product or service needs
- Provide assistance to PM Lobby Attendant to service pool towels based on business demands
- Keep work area and hallways well maintained and cleaned
All other duties as assigned
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Professional Requirements:
- Grade 10 Education
- Basic literacy in English
Previous up-selling and/or sales experience is considered an asset
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Personal Attributes:
- Capable of prioritizing work and handling a variety of tasks
- Confidence in selling and up-selling products
- Positive sales-oriented personality
- Desire to meet goals
Ethical and honest
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- Some lifting may be required
- Required to have good physical stamina
Standing and walking throughout majority of the shift
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Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.
Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.
We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.
