Job description:
An upscale health, fitness, and wellness clinic with three locations across Toronto: Downtown, North York, and Midtown (Leaside). We are seeking an enthusiastic and hardworking Part-Time Front Desk Associate to join our growing team. If you thrive in a dynamic environment and are committed to delivering unparalleled service, we want to hear from you!
What You'll Do:
As our Front Desk Associate, you'll be instrumental in creating a seamless and positive experience for every client. Your key responsibilities will include:
- Be the First Impression: Warmly greet and welcome all guests and clients in person and over the phone, expertly directing inquiries and providing a first-class introduction to our facility.
- Drive Membership Growth: Coordinate comprehensive membership services, including detailed membership explanations, transparent pricing discussions and efficient registrations.
- Manage Client Accounts & Bookings: Utilize our CRM software to efficiently manage client accounts, process payments, track booking schedules, and proactively follow up on overdue payments via phone and email.
- Provide Essential Support: Maintain meticulous filing systems and provide crucial administrative support to ensure the smooth daily operations of our facility.
What You'll Bring:
We're looking for someone who is not only skilled but also embodies our commitment to excellence.
- Tech-Savvy: Proficiency in Microsoft Office (Word, Excel) is a must, along with a quick ability to learn and adapt to our internal software systems.
- Exceptional Communicator: Possess outstanding telephone etiquette and strong, clear communication skills, both written and verbal.
- Customer Service Excellence: A genuine passion for providing top-tier customer service, approaching every interaction with professionalism and a highly organized mindset.
- Team Player: A collaborative spirit and ability to work effectively as part of a supportive team.
- Master Multitasker: Proven ability to skillfully manage multiple responsibilities and priorities in a fast-paced, high-energy environment.
Ideal Candidate Qualifications:
- At least 2 years of proven front desk, administrative, or customer service experience in a fast paced environment.
Job Details:
- Job Type: Permanent, Part-time
- Compensation: $18+ per hour
- Schedule: Weekday and weekend availability is required to support our operating hours.
- Perk: Enjoy complimentary on-site gym access to support your own health and wellness journey!
- Work Location: This is an in-person role located in the vibrant heart of downtown Toronto.
- Commute/Relocation: Must have a reliable commute or be prepared to relocate to Toronto before commencing employment.
Why Join Our Team?
As our Front Desk Associate , you will be the welcoming ambassador of our upscale facility, playing a vital role in delivering an exceptional member experience from the moment they walk through our doors. Your organizational prowess, keen attention to detail, and ability to seamlessly handle diverse responsibilities will directly contribute to maintaining our professional, positive, and welcoming environment. Join Pure Fitness Canada and become a key part of a team dedicated to excellence in health, fitness, and overall well-being.
Benefits:
Schedule:
- Early morning shifts starting at 5:00 AM
- Mid shifts, including approximately 9:00 AM–5:00 PM
- Late evening shifts, with shifts ending as late as 11:00 PM
- Weekend shifts
Work Location: In person - Downtown, North York, and Midtown (Leaside)
Pay: $18.00-$20.00 per hour
Benefits:
Work Location: In person
