Reporting to the Supervisor, this position in responsible for managing a fluctuating caseload of new and ongoing disability cases within a strict time basis (RBC 85% 3 day and 96% 5 day; CIBC 90% 2 day and 95% 4 day; BNS 80% three day and 95% 5 day) in a high volume environment while maintaining set quality standards (99%). The incumbent provides excellent customer service during the planning and implementation of their case-management strategies.
In addition, this position plays a significant role in cross-functional projects that enhance the current operational procedures, services and products of the Group Creditor and Special Markets Profit Centre.
To carry out the duties of this position, the incumbent requires an excellent knowledge of all Creditor products, the legal issues that make an impact on claims adjudication as well as a good understanding of the clients and the markets that Group Creditor services. Strong verbal as well as written communication skills are an essential asset.
Managing a caseload of new and existing claims with strict turnaround and quality standards;
Timely assessment of disability claims;
Review and research group policies for policy wording and interpretation;
Liaise with medical, legal and investigation professionals in the assessment of claims and the application of policy provisions;
Liaise in person, by phone, or in writing with policyholders, claimants, and other professionals on the status and handling of claim cases.
Qualifications and Competencies:
Post secondary education and 2-3 years experience, preferably in group insurance or benefits administration is an asset;
Ability to excel within a purpose/vision driven environment;
Proven ability to perform well in a stressful and high volume work environment;
Ability to remain calm and present a professional manner under pressure;
Proven ability to work in a team environment;
Excellent oral and written communication skills;
Superior analytical skills;
LOMA, HIAA, ICA or CEBS desirable.
Canada Life is a leading insurance, wealth management and benefits provider focused on improving the financial, physical and mental well-being of Canadians. For more than 170 years, individuals, families and business owners across Canada have trusted us to provide sound guidance and deliver on the promises we’ve made.
As of January 1, 2020, Great-West Life, London Life and Canada Life became one company – Canada Life, and today, we proudly serve more than 13 million customer relationships from coast to coast to coast.
Discover your opportunity….Apply today!
Canada Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness in our head office facilities. If you’d like to join our team submit your information online and introduce yourself.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted