Technical Service Representative – Insurance Office
Job Type: Full-time
Location: [City, Province]
Schedule: Monday–Friday
Job Summary
We are looking for a Technical Service Representative to join our insurance office. The successful candidate will provide technical and administrative support to clients and the insurance team, assist with policy servicing, and ensure that customer requests are handled accurately and efficiently.
The ideal candidate is organized, detail-oriented, comfortable using computer systems, and has excellent communication and customer service skills. Previous insurance experience is an asset.
Key Responsibilities
- Provide professional and friendly service to clients by phone, email, and in person.
- Process policy changes, endorsements, cancellations, renewals, and other client requests.
- Prepare and issue insurance documents, certificates, pink slips, and policy-related correspondence.
- Enter and maintain accurate client and policy information in insurance management systems.
- Assist brokers and advisors with day-to-day technical and administrative tasks.
- Communicate with insurance companies regarding policy changes, documentation, and client inquiries.
- Follow up on outstanding information and ensure requests are completed within required timelines.
- Review policy documents for accuracy and identify missing or incorrect information.
- Handle client questions and resolve routine service issues promptly and professionally.
- Maintain confidentiality of client information and follow company procedures and regulatory requirements.
- Support the team with other administrative duties as required.
Qualifications
- Previous experience in an insurance office or customer service environment is preferred.
- RIBO licensing or willingness to obtain a license is an asset.
- Strong computer skills and ability to learn insurance software and online platforms.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Ability to multitask and prioritize work in a busy office environment.
- Professional, dependable, and customer-focused attitude.
- Ability to work independently as well as part of a team.
What We Offer
- Competitive salary based on experience.
- Stable Monday–Friday office schedule.
- Supportive and professional work environment.
- Training and opportunities for professional development.
- Opportunity to grow within the insurance industry.
How to Apply:
Please submit your resume and a brief cover letter outlining your relevant experience. Only candidates selected for an interview will be contacted.
Pay: $19.00-$25.00 per hour
Expected hours: 40.0 per week
Work Location: In person
