Hadrian is hiring a Customer Experience Representative.
Hadrian Manufacturing, North America’s leading manufacturer of washroom partitions and lockers has an opening for a Customer Experience Representative in one of our facilities across North America.
As part of the Customer Experience team, the Customer Experience Representative is the key contact for the company’s authorized distribution network. Working within a team environment, this role is responsible for producing layouts using the company's in house software Project Center, quoting projects, order processing and efficiently responding to client requests. This role closely collaborates with operations and sales staff.
Reviews project specifications to ensure product compliance
Creates accurate quotations and layout drawings for customers.
Processes orders, credits, freight claims and RMAs.
Responds to customer calls, emails and technical questions regarding products
Provides effective customer support by maintaining service level agreements to agents and distributors
Effectively communicates and collaborates with operations staff to troubleshoot and resolve issues with customers’ orders and shipments.
Effectively communicates and collaborates with sales channel to deliver exceptional customer support
Effectively backs up other members of the customer service team.
Maintains data in JD Edwards and Case Management regarding communication with customers.
Uses JD Edwards system to effectively obtain information about stock, ship dates, etc
Contributes to the overall functioning of the team by maintaining awareness of best practices/emerging issues, both internally and externally, sharing best practices and building effective working relationships across the team and company.
Excellent communication skills – written and verbal
Strong customer orientation
Ability to multi task with excellent organizational skills
Strong technical ability to interpret architectural drawings and perform 2D drawings
Demonstrated initiative and attention to detail
Proven problem solving ability
Experience in a Manufacturing environment an asset
Working knowledge of MRP systems (JD Edwards and Hubble an asset)
Computer proficiency including MS Office suite, working knowledge of AutoCad an asset
Bachelors’ Degree or Diploma in a related discipline (technical, mechanical or equivalent hands on mechanical experience)
3-5 years of experience in a Customer Support related role, preferable supporting a specialized or technical product