Position Title: Centre Manager
Location: Langara Family YMCA (282 W 49th Ave, Vancouver)
Terms: Permanent Full Time, 35 hours per week
Shifts: Shifts vary but will include weekdays, evenings, and flexibility for weekends
Start Date: As soon as possible
Salary: $55,000-$67,000 per year plus full benefits package
Reports To: VP, Health, Fitness & Aquatics
Nature & Scope:
The Centre Manager will be responsible for the operation of programs and services at the Langara Family YMCA. The successful candidate is a respected leader with significant knowledge and experience in program, sales and service and member experience. This individual is values-driven and believes passionately in the vital role that the YMCA can, and does, play in the community.
The Langara Family YMCA currently serves more than 2,900 people through our modified health and fitness programs and services. In order to meet the current and future needs of our members and the South Vancouver community, a new larger Centre of Community will be built. The redevelopment of a new Centre of Community of this size requires that the existing Langara Family YMCA close during construction, which is forecasted to begin in 18-24 months. All staff and volunteers will have the opportunity to work at an existing YMCA location when the Langara Family YMCA temporarily closes.
Major Responsibilities:
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Ensure operational excellence
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Maintain high service standards that are reflected in the achievement of annual membership growth, retention targets, and satisfaction ratings. Achieve all quality standards and targets established under YMCA best practices and the YMCA’s Member Experience program.
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Provide direct leadership to departmental supervisors
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Lead front line staff and volunteers through influence and role modelling
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Ensure staff have the skills and knowledge required to perform roles in line with expectations of their functions.
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Support direct reports in the performance management of staff and volunteer teams.
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Ensure the Langara Family YMCA meets the strategic plan and operational goals of the Association
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Manage and achieve the targets and goals established in the centre’s operating budgets.
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Operate as a strong team player sharing leadership and accountability under an integrated management and program delivery model.
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Develop and maintain positive relationships and increase involvement of members and community partners
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Develop and implement plans to serve and engage the community through discussion, participation and involvement in community groups, committees and partnerships related to the needs of the Vancouver community.
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Extend the impact of the YMCA through committed leadership to the YBC-HFA Work Group.
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Lead and role model the YMCA's commitment to philanthropy and volunteerism
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Provide leadership to the YMCA Annual Campaign at the Langara Family YMCA and achieve targets through direct oversight of recruitment, training, supervision and recognition of campaign staff, volunteers, and donors.
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Exemplify the value of philanthropy and volunteerism and share this knowledge and belief with staff, volunteers and members.
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Establish rapport and maintain effective relationships with staff, volunteers, and members.
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Model behaviour in line with the YMCA Mission, Vision and Values.
Requirements:
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Minimum of 5 years of leadership experience in management roles, involving responsibility for planning, operations and financial management
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Well-developed interpersonal skills and ability to establish rapport with diverse membership, staff, volunteers, community, stakeholders and partners
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Excellent written communication and public speaking skills
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Experience engaging with individuals from diverse cultural backgrounds
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The ability to prevent and de-escalate medium to high risk behaviour
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Demonstrating sensitivity to both visible and invisible aspects of diversity through an intercultural lens/perspective.
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Proven leadership of dedicated, high-performance teams
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Post-secondary academic credentials and an ongoing commitment to professional development
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Successful candidates will be required to provide a current and satisfactory Criminal Reference
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Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
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3 professional references
Competencies:
In addition to bringing a commitment to YMCA vision and values, the candidate should possess the following competencies:
Leading Self
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Evolve in Professional Capability – Commit to being better
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Achieve Excellence and Authenticity – Show up with the best version of you
Leading Others
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Develop the Potential in Others – Help people grow and lead
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Create a Culture of Connection – Build bridges between people and partners
Leading Mission
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Think and Act Strategically – Make good decisions and act on them
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Make an Intentional Impact – Advance the strength and cause of the Y
About the YMCA:
YMCA BC is a charity dedicated to strengthening the foundations of community, by nurturing the potential of children, teens & young adults, promoting healthy lifestyles, fostering a sense of social responsibility and delivering lasting personal & social change. We are building a community in which a generation of children and families reach their full potential.
For over 130 years, we have been part of the community, a place where people of every age and background find the support they need to grow in spirit, mind, and body. One of the Lower Mainland’s leading charities, the YMCA of Greater Vancouver provides services in health and fitness, aquatics, childcare, camp, employment & community services, child and family development, youth programs, and health management to over 120,000 participants annually. In all things, we align our activities with our values:
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Do the right thing - We are caring, respectful, honest, and responsible in all we do
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Put people first - We believe in the strengths, perspectives, and passion of people
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Keep our promises - We do what we say we will do
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Lead by example - We are courageous, speak with conviction, listen attentively, and collaborate
YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of color, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our Human Resources department.
Application Deadline: August 18, 2024
Thank you for your interest and application.
Due to the high volume of applications received, only short-listed candidates will be contacted.
