Canadian Tire Lake Bayers Lake - Store 465
This high profile and growth-oriented Halifax store has a constructive and goal-oriented culture for the staff. Management is focused on building a high-performance team that strives for being productive and efficient in all routines, projects and customer service. The vision and culture is to have a team that truly values coaching and execution of best practices and to become recognized amongst the best in retail operations, productivity, and customer service. The store places a focus on health & safety and our culture is fully committed to attract, retain and develop excellent employees and promoting from within. Goal-oriented individuals interested in an exciting retail career that supports their development and have a great work ethic and habits combined with a positive attitude should apply.
Position Overview:
The Store Manager contributes to success in the store by providing a consistent retail floor presence, disciplined operational leadership and direct support to the Department Managers. He/she is responsible for ensuring that the retail floor consistently meets performance expectations in terms of customer experience, retail execution, inventory accuracy, shelf presentation and routine follow-up. A key focus of this position is leading routine department operations, including hole-count management, through strong standards, coaching and accountability. This role involves a close working relationship with the Dealer, General Manager, Senior Managers and Department Managers.
Responsibilities & Tasks:
Customer Service
- Encourages and maintains a culture that values an excellent customer experience to all customers through effective training, supervision, coaching and performance management.
- Constantly reinforces the need to prioritize customers and sets up realistic expectations on task delivery through retail metrics.
- Provides a strong floor presence and interfaces regularly with customers to assess customer experience.
- Leads by example by consistently delivers an excellent customer experience.
- Responds to formal complaints in order to maintain customer loyalty at the highest possible level.
- Maintains community relations in order to build and enhance the image of Canadian Tire.
- Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
- Implements and follows store policies and procedures that deliver a high quality customer experience.
Operations
- Leads disciplined daily and weekly operating routines across departments and ensures routines are completed accurately, on time and to store standard.
- Develops, motivates, recognizes and holds the Management Team accountable to meet established objectives and targets for sales and profitability in their respective departments.
- Monitors and improves the productivity of the Management Team through strong communication, motivation, team building and effective scheduling.
- Plans, organizes, delegates and follows up on work and projects on the retail floor in order to achieve and measure team goals.
- Takes ownership of hole-count execution by ensuring shelf holes are reviewed, validated, assigned, actioned and followed up in partnership with Department Managers. Analyze hole-count results, inventory accuracy, valid holes, action counts and related scorecard metrics to identify trends, root causes and improvement opportunities.
- Holds the Department Managers accountable for the training and development of all staff.
- Is accountable to achieve sales goals, productivity and customer experience targets set by the Associate Dealer and/or General Manager.
- Constantly reviews processes and procedures to ensure excellent retail execution, customer experience, sales and profitability.
- Coaches and encourages Department Managers on learning new management and leadership skills. Regularly provides informal and constructive feedback.
- Helps develop and implements all store policies and procedures and spends sufficient time with Department Managers to keep them current on new store policies and procedures.
- Participates in training and ensures team members training is completed on time, as required (including Canadian Tire University training).
- Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.
- Maintains and promotes safety and security procedures and ensures team member compliance.
- Maintains the utmost in professional appearance, communications and standards.
- Organizes and conducts regular Management and team meetings.
- Builds and maintains rapport with internal and external customers or vendors as required.
- Performs other duties, as required.
Requirements
- Senior managerial experience in the retail or similar industry.
- Excellent knowledge and understanding of retail and financial principles.
- Excellent knowledge of market trends and competition in the retail industry.
- Proven track record in retail sales, retail execution and operations in a management role is required.
- Good working knowledge of each department's products and functions.
- Ability to understand and operate POS and inventory computer systems is considered an asset.
- Experience in a Canadian Tire store is considered an asset.
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
