Looking for Work Life Balance? A Flexible Schedule? Working from the comfort of your home?
We are looking for independant contractors to join our team. Our ideal associate enjoys resolving issues, providing exceptional customer service and is tech saavy.
How to Apply: Click apply, receive a text message to your mobile phone. Answer a few questions.
What WE offer YOU.
➤ An hourly rate, plus bonuses
➤ Opportunity to provide your own schedule (you decide when you want to work)
➤ Work from Home to help you reach your goals. You will never be left not knowing what to do or how to do it. “WE ARE HERE TO HELP”
➤ Work around your other obligations - once you complete our product training you decide how much and how little you want to work
➤ We will give you fully PAID training- virtual Classroom and hands on onsite style in an engaging environment with great support.
Your typical day at work:
As an Inbound Service and Retention Specialist for a fortune 500 telecommunications company, you will be receiving calls from loyal customers who have inquiries about their services, and not only resolving the reason for their initial call but making them lucrative offers that suit their needs, ensuring customers are getting the best value for all their products and services. The goal is to resolve the issue and keep the customer with the company!
Addressing the customers concerns/needs in a professional manner
Express understanding, patience, empathy working through the problem with the customer
Working in a timely fashion to meet all established deadlines
Maintaining a high level of competitive and product knowledge
Excellent work ethic able to work without supervision - Self- motivated
Provide quality service that will exceed expectations
Maintaining a high level of confidentiality
Accurately document customer interactions within the appropriate systems
Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets.
You own this if:
Experience in sales or a call center environment (nice to have, but not required)
Customer Care/service experience
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as required by business needs
Solid computer skills and an aptitude for learning new software
Self - motivated professional able to work without supervision
must have a registered HST number
must be available for four weeks of pre scheduled training
independant contractors must provide their own equipement including but not limited to computer, webcam, headset
high speed internet with the ability to plug directly into the modem
Click below to check us out!
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S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers.
Operating since 2007, we are proud to be providing employment opportunities in 7 locations across Canada and the USA.
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.