Part-time Customer Service Associate at The Ottawa Hospital Auxiliary Gift Shops
About The Ottawa Hospital Auxiliary
The Ottawa Hospital Auxiliary is a volunteer-led organization dedicated to enhancing the care and comfort of patients and families at The Ottawa Hospital (TOH). Through retail operations, special events, and fundraising initiatives, the Auxiliary contributes significant financial support to hospital programs, equipment, and patient services. The non-profit Auxiliary is a separate organization from the Ottawa Hospital, although our vision is to make a positive difference to patients of The Ottawa Hospital and to the broader hospital community.
Position Summary
The Customer Service Associate is a versatile and customer-focused team member who provides exceptional customer service and supports the day-to-day retail operations of the Auxiliary gift shops.
The successful candidate will have strong interpersonal skills and a proactive approach to assisting clients, as well as the ability to work in a fast-paced, multi-functional environment.
Skills and Experience
Customer Service
- Deliver friendly, efficient, and professional service to all customers.
- Engage customers by initiating conversations, answering questions, and making personalized suggestions.
- Support and guide volunteers during their shift in the shops.
- Respond promptly to inquiries in-person, via phone, or email.
- Cross-sell and upsell products when appropriate.
Inventory & Merchandising
- Receive and unpack merchandise; verify shipments and pricing.
- Keep shop floor fully stocked.
- Maintain visual merchandising standards and store tidiness.
Administrative & Technical Tasks
- Perform data entry related to inventory, pricing, and reporting.
- Create signage, product tags, and simple promotional displays using Microsoft tools.
- Communicate and coordinate via Microsoft Outlook and Teams.
- Support staff with digital processes and troubleshoot basic computer-related questions.
Additional Duties
- Assist with quarterly inventory counts.
- Deliver product to patient rooms as required.
- Maintain cleanliness of store (dusting, sweeping, tidying, garbage).
- Support the Auxiliary’s Service Programs.
- Other duties as assigned.
Required Competencies
- Recent retail experience.
- Positive attitude and a passion for customer engagement.
- Ability to work independently and collaboratively with across TOH campuses.
- Experience with Shopify POS and/or inventory management systems is an asset.
- Proficiency in Microsoft Outlook, Excel, Word, and Teams is required.
- Bilingual (English/French) is an asset.
Other
This is a part-time position at approximately 20 hours per week, scheduled on weekdays. There is a possibility of full-time hours in the future. The rate of pay is $19.50/hour and the position is available immediately. The work location is primarily the Civic campus, however the Customer Service Associate will work at the General campus as needed. Staff have access to the inter-campus shuttle bus between campuses. To apply, please promptly send a cover letter and CV in one PDF file to: [email protected] We thank all applicants for their interest. Only candidates selected for an interview will be contacted.
Pay: $19.50 per hour
Work Location: In person
