The Olympic Oval in the Faculty of Kinesiology is currently seeking a Full-time Regular Manager, Partner Development & Guest Relations.
The Olympic Oval is the premier Winter Olympic legacy facility from the 1988 Winter Olympic Games and part of the University of Calgary's Faculty of Kinesiology. The facility provides for a number of local, national, and international stakeholders and is home to high performance athletes, world-class high performance program areas, and excellent research. The Oval provides a dynamic environment for Faculty of Kinesiology programs including Dino Athletics, Active Living, and Faculty courses and research initiatives. The Olympic Oval brings international recognition to the University of Calgary through the hosting of major international world class events, the training of Olympic athletes, and ongoing development of high performance programs. Additionally, the Olympic Oval contributes to and is recognized locally as a major part of the Calgary community providing public skating, events and bookable space for various public user groups and entities.
The Manager, Partner Development & Guest Relations is a member of the Oval's leadership team and contributes to the strategic direction and long term sustainability of the Olympic Oval. The role will be accountable for multiple business units in developing the strategic direction for partner development, marketing and communications, world class guest experience, and profit centered events. The Manager, Partner Development & Guest Relations will report to the Director, Olympic Oval and collaborate extensively with the Director to ensure financially sustainable business practices for sponsorship, international, national and local guest relations, and high profile events within the facility. Collaboration is key to the success of the position and the Manager, Partner Development & Guest Relations will be expected to foster and cultivate strong working relationships within the University, Olympic Oval, the community, and external stakeholders.
Partner engagement and fulfillment will be a key responsibility of the position, focused on sustainable growth and development of key relationships and accounts, working in partnership with the University's Development Office. The Manager, Partner Development & Guest Relations will actively seek and implement new business strategies in guest relations and events, guiding their teams to success and ensuring the quality of work meets the expectations of a world class facility.
A high level vision, decision making, advanced understanding of high performance podium potential athletes, and the links to the University and community must be continually in the forefront. The position requires decision making that has a significant impact on the Olympic Oval and the University of Calgary.
Summary of Key Responsibilities (job functions include but are not limited to):
Determine, prioritize and implement new strategic initiatives for the Olympic Oval through short and long-term planning initiatives
Determine, prioritize and implement new revenue generating opportunities for the Olympic Oval
Determine, interpret and implement policies and procedures as necessary and set out by the Oval management team, Faculty of Kinesiology and University of Calgary
Exercise leadership, develop quality staff members, and build a flexible organization capable of learning and adapting quickly to change
Effectively provide administration within the facility and oversee department budgets
As a representative of the Olympic Oval leadership team, serves on associated committees affecting and influencing the direction of the Oval
Responsible for hiring new employees, employee performance reviews, discipline and terminations, if necessary
Identify and act on trends, anomalies and opportunities
Provide support for senior leaders within the Olympic Oval to access and effectively utilize the communication & marketing team resources to achieve to achieve strategic goals and objectives with regards to communications and marketing
Develop and implement both the short and long term sponsorship and fund development strategic plans, including sourcing of new sponsorship relations
Manage sponsorship activation for all activities in the Oval, including but not limited to high performance, public, and University
Evaluation of new sponsorship opportunities brought to the Oval and responsible for negotiation, drafting, signing, and facilitation of all new sponsorship agreements
Provide summary report to all sponsors of their return on investment
Works with University of Calgary/Faculty of Kinesiology Fund Development in pursuit of major sponsorship opportunities for the Olympic Oval
Develop and foster relations with visiting international speed skating guests.Marketing and Communications
Design, develop, and deliver a multi-channel marketing strategy and plan; leveraging, but not limited to: digital technology to attract, recruit, retain, and engage new and existing user groups and participants to the Olympic Oval aligned to the Oval's Mandate (community, varsity and high performance)
Lead the team of Marketing professionals to deliver the abovementioned plan
Manage media relations and build relationships with sponsors and media professionals, maintaining information and dispersing for the Oval leadership team
Develop and maintain good relationships with key campus constituents and all Oval stakeholders, including external and international contacts
Develop and deliver a communications strategy and plan; aligned to the Marketing plan and addressing broader Olympic Oval communication needs
Ensure that communications are timely, informative and represent the Olympic Oval and the University appropriately
Seek expert opinions and advice where appropriate and considered reliable from external Sport Industry contacts and internal University experts
Proactively develop and maintain working relationships with colleagues and staff, across the University community and external agencies
Create an environment of support, including coaching and staff development to ensure service levels meet or exceed expectations.
Leads the Guest Services Team to innovate and generate increased profits within the Oval
Exercise leadership, develop staff members, and ensure supervisors and coordinators have the necessary knowledge, skills, and equipment to be motivated and successful
Direct management of staff members, including recruitment, selection, performance management, discipline and termination if necessary
Oversees full training of all front office, administration, and part time guest services staff; this includes increasing the profile, usage, profits and services offered within the Olympic Oval
Ensures a safe, healthy and productive environment for all users and employees. This includes planning, executing and managing aspects of risk management and safety of the Olympic Oval as it relates to Guest Services
Assesses, directs and responds to any Environmental, Health and Safety issues
Provides a work environment that encourages participation, innovation, adaptability, accountability and initiative, and leadership that fosters honesty, integrity, and pride amongst staff members
Creates and maintains customer service policies, development and programs that strive to be on the leading edge and remain profitable for the Olympic Oval and beneficial to all users
Desirable to have a full working knowledge of all aspects of customer service offered at the Olympic Oval
Ability to manage budget allocated for areas under such responsibility and work collaboratively with the Olympic Oval administration department for optimal financial governance
Strong initiative and ability to work independently to produce strong results in line with the Olympic Oval vision and mission
Compliance with the University of Calgary policies, connection with the University Relations team and Faculty Communications
Ensure all business development initiatives comply with University of Calgary policies, procedures and guidelines
Oversee and review all event and marketing related contracts on behalf of the Olympic Oval
Responsible for negotiation of new and existing event contracts, with oversight from the Director, Olympic Oval
Responsible for creation, proposal and management of approved communications and marketing budget in accordance with the goals outlined for the Olympic Oval
Responsible for the budget and expenditure management of the Guest Relations Department
Reviews and reports on monthly budget variances
Work closely with the Olympic Oval Director or designate for the Faculty of Kinesiology to make sound financial based decisions
Qualifications / Requirements:
A post-secondary degree in business or marketing along with several years of progressive experience
An MBA, or Master's degree in a related field would be considered an asset
At least 10 years working in either a fund development or sponsorships role, preferably working within the realm of high performance sport
At least 10 years management experience and client services skills
Extensive experience in the realm of high performance sport, or an understanding of multifaceted sport disciplines, programs, and user groups, would be an asset
Strong leadership abilities, communication (both written and verbal), and problem solving skills are necessary for the position
Diplomacy, tact, discretion, conflict resolution and ability to manage fluid expectation and projects are key skills required
Knowledge and understanding of the operation and function of the University of Calgary, Faculty of Kinesiology and inter-workings of respective departments, would be an asset
Results oriented with a proven ability to deliver successful marketing, sponsorship and communications strategies
Proven knowledge in the development of new revenue streams would be beneficial
Prior experience in budget development and implementation is necessary
Demonstrated experience in organizing and marketing of events for either sport or community, within the Public Sector would be considered an asset
Excellent networking with sponsors in Calgary and elsewhere in Canada would be a strong asset
Experience with social media, online marketing, communication strategies, development of promotional materials and special event planning preferred
Extensive business and financial modeling skills including strategic planning, project management, and business development
Exceptional communication skills and ability to be effective in a cross functional team environment, fostering a positive, open, and cooperative working environment
Demonstrated ability to build strong relations across an organization, as well as with the external community at large
Must be an innovative thinker with high level of initiative, energy and enthusiasm
Strong organizational, analytical and problem solving skills to deal effectively with complex tasks and issues, skilled in technical writing and document preparation
Ability to foster teamwork along with a commitment to working as part of a larger team, working within a unionized environment, would be considered an asset
Must be proficient in MS Office (Word, Excel, PowerPoint, etc.)
Knowledge and training within a University setting would also be an asset
Application Deadline: February 07, 2021
We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.
This position is classified in the Management Career Band, Level 2 of the Management and Professional Staff Career Framework.
To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website. For more information about the Faculty of Kinesiology visit Careers in the Faculty of Kinesiology.
About the University of Calgary
The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit ucalgary.ca.
The University of Calgary has launched an institution-wide Indigenous Strategy in line with the foundational goals of Eyes High, committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.
The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.