$17.86 per hour
Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.
- Greets and establishes rapport with guests, current and prospective residents. Fields resort comments, suggestions, and complaints to the RV Resort Manager (Essential)
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Maintains the petty cash fund, ensuring to record expenditures in the proper accounts (Essential)
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Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned (Essential)
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Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts (Essential)
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Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
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Assist with accepting guest reservations in person and via phone
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Ensure office supplies are sufficiently stocked and prepare supply orders as needed
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Assist with planning and coordinating guest and resident relations events and activities within the resort
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Assist with the preparation of marketing materials
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Make collection calls for site rental payments as directed; submit bad debt files to collections
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Process resident move-ins and move-outs
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Complete and maintain resort records, reports, and files
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Refer sales prospects to the RV Resort Manager and/or Sales Manager and enter prospect information into property management/reservation system in a timely manner
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Obtain approvals on prospective resident applications; track all approvals and denials
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Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications
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Review and code invoices and other payables & submit to manager approval
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Other duties as assigned
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Check guests in and out for their reservations
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Greet and establish rapport with guests, current and prospective residents
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Field resort comments, suggestions, and complaints to resort leadership
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Maintain petty cash fund
- High School Diploma or GED (Required)
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2 years in administrative experience (Required)
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6 months in previous experience using property management and/or reservation systems (Preferred)
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6 months in hotel or resort front desk experience (Preferred)
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Strong customer service skills
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Excellent telephone skills
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Good problem solving skills
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Professional appearance
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Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
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Must have a valid driver's license
At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with an award-winning work environment and awesome perks!
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Online access to view and update personal information, review paystubs, annual T4s, and more
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Participation in company-wide SunRewards program
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Team Member Perks & Benefits Program with hundreds of discounts on things like mobile phone service, travel, retail, and more
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Get paid daily with DailyPay
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Access to hundreds of online learning modules via Sun University
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Vacation RV site rent discounts at Sun Outdoors locations nationwide
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This is a genuine vacancy for an existing role
