The Store Manager contributes to the successful financial growth of the company by ensuring customer service exceeds beyond expectations, operational integrity in how we operate, and development and promotability of our human resources. The store manager is responsible for the overall results of a single store location.
Essential Duties & Responsibilities
Operational Duties • Ensure all opening and closing store procedures occur in a timely and efficient manner • Monitor and execute daily payroll goals • Organize schedules for Managers and Stylists • Secure Company assets through implementation of effective Loss Prevention methods and policies and procedures Financial • Achieve or exceed financial plans through effective planning and management • Analytical and strategic management of sales and wage budgets to determine and launch actions to meet/ exceed goals • Utilize all tools / support available to develop creative approaches to driving the business results in all locations • Monitors sales and financial results of multiple locations • Ensures all stores’ actions optimize sales, merchandise investment, wage investment and minimize stock shortage • Ensure disciplined control of all store expenses • Lead the stores’ business planning process Customer Service • Ensure customer service levels are met and exceeded beyond expectations at every opportunity • Understand and enhance the customer’s experience through effective communication, service, and selling culture • Demonstrate ways to increase personal and store productivity • Communicate merchandise opportunities / customer feedback to managers • Apply sales transaction knowledge to process routine discounts, holds, gift certificate sales, special orders, exchanges, refunds, credit vouchers and alterations • Partner with District Manager to learn more about the company and personal development opportunities Human Resources • Recruit quality high level candidates • Maintain, train, and develop a store team of managers • Provide store management and service associates with continuous performance feedback and necessary training to assist them to meet current and future position requirements • Contribute to long term growth through minimum turnover • Ensure management and service associates clearly understand and meet job expectations • Schedule and facilitate training sessions where needed to develop individual and overall team skills and abilities Inventory Management and Marketing • Contribute to Company growth through marketing and inventory management • Assess and reacts to opportunities provided by competition • Ensure operational integrity in routines and practices in how the stores run • Train managers and service associates in inventory management and supervises physical inventory count • Train/coach and audits store management and associates regularly on meeting timelines and standards related to direction on markdowns, promotional set up, merchandising direction, damage processing, consolidations and overall store standards • Provide DM and corporate with inventory feedback/requests as needed Visual Presentation/Store Maintenance • Ensure the brand integrity of the company is reflected to customer • Train and support management and service associates in the planning and supervision of store flips and regular merchandising needs • Ensure store works to merchandising/flip calendars • Ensure store meets visual merchandising and maintenance standards
Experience, Skills & Knowledge
- Requires 5 + years store management experience • Computer proficiency with MS Office; Outlook, Excel, Word • Excellent interpersonal skills supporting a team environment • Excellent English communication - verbal and written • Excellent time management/project skills • Strong planning and organizational skills with a sense of priority for deadlines and attention to detail • Ability to recognize and react to changing work demands • Comfortable and confident in making effective autonomous (and group) decisions in a timely manner • Goal oriented: ability to stay focused on creating winning results • Dedicated to high levels of Customer Service and Sales Productivity • Areas indicating leadership skills such as volunteer work • Must be able to work shift standing and walking and be able to lift approx 20 lbs. • Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions. • Supplemental Data: Provide any other additional information (e.g. access to vehicle, ability to travel, etc.)
Club Monaco, Fairview - Store Manager Full Time