The Speech Associates is looking for an On Call Service Coordinator for a minimum of 1 month of service.
At The Speech Associates, our therapists travel throughout the community to provide comprehensive assessment and Speech/ABA therapy intervention in-homes, schools, and daycare facilities in Toronto and the surrounding GTA. We are proud of our growing team, including Speech-Language Pathologists, Communicative Disorders Assistants and Behaviour Therapists! We are also affiliated with the University of Toronto as Clinical Educators, as well as recognized colleges like St. Lawrence College, Durham College, and Lambton College’s CDA Programs.
WE OFFER:
- Competitive compensation ($27-$28.50/hour)
- Flexible hours/scheduling
- Cutting edge online medical database. No more paper! Alayacare
- A comprehensive library of resources for our therapists to use
- Team meetings and webinars for continuing education
- One on one training with previous team members in the role
- Opportunities to work remotely
- Opportunity for Full Time Permanency
YOUR ROLE:
The successful candidate will report to our Director of Operations, and our Coordinator in our head office in Downtown Toronto. Your responsibilities will include:
- Answering incoming client calls and completing intakes for Speech/ABA Therapy
- Sending referrals to therapists and managing their concerns
- Dealing effectively and timely with customer and patient inquiries (billing or otherwise), as well as complaints
- Building relationships with all business areas and staff, being approachable and supportive in therapist problem solving
- Scheduling new clients and organizing/ maintaining waitlists
- Coordinating therapist schedules with ever-changing client schedules
- Performing follow up calls with new candidates as directed by Dir. Of Ops or Manager of ABA
- Reporting to Director of Operations, and Coordinator
SUCCESSFUL CANDIDATE REQUIREMENTS:
- High School Diploma, G.E.D. or equivalent
- Background in mental health/behaviour therapy (ABA Therapist experience, or BCaBA preferred)
- Excellent work ethic
- At least 1 year of administrative experience
- Excellent at multitasking in a high-pace environment
- Excellent Soft skills/customer relations skills
- Exceptional professional written and Verbal Skills, including exceptional grasp of English
- Excellent with managing ambiguity
- Excellent critical thinking and problem solving
- Excellent customer service skills and telephone etiquette
- A “self-starter” with an ability to work independently and collaboratively in a team environment
- Ability to use good judgment in assessing and responding to a difficult situation
- Strong computer and data entry skills
- Enthusiastic and approachable personality
We look forward to speaking with you!
Job Type: Casual
Pay: From $27.00 per hour
Expected hours: 8 – 30 per week
Schedule:
Experience:
- Administrative experience: 1 year (required)
Work Location: In person
Application deadline: 2024-09-11
