Junior Customer Service Representative (social media)
SQUISH Candies
Montréal, QC

Job Description

Customer Service Representative

Do you love to be challenged and express your creativity?

Would you like the opportunity to grow with a Montreal based candy company?

If yes – then we are looking for you!

By joining our fun and dynamic team, you will play a key role in Montreal’s upcoming candy success!

Founded in Montréal in 2014, SQUISH is an artisanal candy company with multiple retails locations in Canada. We seek out the highest quality ingredients, the most innovative candy makers and the most exciting flavours on the planet. With over 100 flavours of gummies we are committed to being the ultimate gummy company. SQUISH fosters an environment of creativity, continuous learning, excellence and diversity. We are a group of dedicated professionals with a strong desire to succeed as a team and a commitment to promote from within.

We are looking for a vibrant and professional individual to join the SQUISH team!

As a customer service representative, you will be on our front lines and will be the first point of contact for many of our customers. The ideal candidate will possess a passion for social media and the drive to succeed with little supervision, will take pride in helping others, and will become a valued member of an evolving team. You have the unique ability to sound friendly over the phone, in chats and emails You go above and beyond what is expected from you.

Key Responsibilities:

  • Provide excellent customer service in assisting clients with their inquiries about our products, services and various questions on our social media platforms.
  • Solve client’s inquiries in a friendly and professional manner.
  • Work collaboratively as a part of a dynamic team to continuously learn, improve and grow
  • Answer customers comments and questions on our social media platforms. in a timely and courteous manner.
  • Be an expert on our product

Requirements:

  • Must be bilingual, written and spoken
  • Knowledge of the different social media platforms
  • A proven track record of attention to detail and creative problem solving
  • Strong people skills, communication skills and commitment to customer service.
  • The ability to learn new things quickly, adapt to changing environments, and resolve ambiguities through well-thought out decisions and actions.
  • Passion for Enhanced Customer Service
  • An ability to work with various technology, applications or systems all at once

So if you’re into working on a fun, dynamic and professional team who shares a love of candy… what are you waiting for? For further details or to apply, get in touch with us at Squish Candies.

Job Type: Full-time

Experience:

  • Customer Service: 1 year (Preferred)
  • Social Media: 1 year (Preferred)

Language:

  • French (Preferred)
  • English (Preferred)