The Housekeeping Supervisor position will conduct inspections of guest rooms and public spaces. The Supervisor will be responsible for ensuring room attendants clean rooms in accordance to the room cleaning standards. The supervisors will work closely with the Housekeeping Manager and Assistant Manager and become a primary resource for them. The Housekeeping Supervisor will work closely with the Engineering Team by reporting any deficiencies and ensure tasks are completed.
Recognizes and greets all guests and team members first
Provides responsive and empathetic service to guests and colleagues
Responds in a timely manner to any and all guest concerns ensuring guest needs are met and followed-up as required
Is comfortable with and adheres to Housekeeping Standard Operating Policies in place
Acts as a role model for others. Demonstrates professional work habits, a commitment to quality service, excellent grooming and effective cooperation
Ensures inspections of guest rooms and public spaces, carpets, exterior windows & patios
Ensures VIP, Special Guests & Owners Units are inspected
Liaison with Engineering & Front Office to ensure preventative maintenance FF&E placement/repair & special projects are completed to standard
Adheres to hotel policies and procedures including the promoting and participation in Health and Safety, Environmental and Guest Service initiatives
Pass on guest lost and found to Housekeeping Office
Must wear proper uniform and nametag at all times in accordance with the Standards of Appearance.
Must have company cell phone and radio when leaving the office to ensure communication with the Housekeeping department.
Must complete room inspections and update the rooms charts at end of day
Able to learn and cover shifts in the Administrator role when required
Cross train in all positions in the housekeeping department
Train new hires to the procedures, protocols and standards of the department
Willing and able to clean guest rooms and support room attendants as needed during high occupancy or staffing shortages
Complete all other duties as assigned
Guest oriented with a sincere, helpful, caring and friendly personality
Able to work well with others
Pays precise attention to detail, order and cleanliness
Has exceptional energy, flexibility, organizational skills and professionalism
Has effective communication skills (verbal, listening, writing)
Has exceptional phone manner
Able to maintain composure and objectivity
Is flexible with their schedule, able to work long hours, shift work, evenings, weekends and holidays as business levels require
Ensure the highest level of guest satisfaction
Deals effectively with any guest comments and / or complaints
