Are you passionate about customer service and sales support? Do you want to contribute to an organization whose purpose is to help clients feel confident and secure about their future?
As an Agency Support Agent (Saint-Laurent, Montréal), you will play a key role in the smooth operation of our Career Agencies by providing comprehensive, coordinated, and professional support to clients, the sales force, and the leadership team. This position offers an excellent opportunity to showcase your interpersonal and administrative skills while growing in a dynamic environment undergoing transformation. At iA, people and their development are at the heart of everything we do, fostering a culture of collaboration, trust, and continuous improvement.
As an Agency Support Agent (Saint-Laurent, Montréal), you will be at the heart of our Career Agencies’ mission.
Your main responsibilities will include:
- Welcome and support clients and members of the sales force, both in person and over the phone, by providing professional and courteous service
- Maintain effective communication and collaboration with the sales force and the Career Support and Services Centre, directing requests to the appropriate specialists when required
- Provide administrative and operational support to the sales force, including advisor onboarding, contracting, integration, and offboarding activities
- Support the Agency Director in organizing activities, managing schedules, preparing meetings, compiling reports, and implementing new administrative processes
- Contribute positively to agency operations by assisting with facilities management, mail handling, office supplies, and documenting processes and tasks related to agency activities
We are looking for someone who:
- Is recognized for delivering exceptional customer service and understanding the needs of clients and the sales force
- Demonstrates strong communication and interpersonal skills
- Has a proactive mindset, high motivation, and a positive team-oriented attitude
- Shows autonomy, attention to detail, and adaptability in a changing environment
- Has relevant experience in administration, office support, or a related field
- Possesses advanced English proficiency, as the role requires regular interaction with English-speaking internal and external partners
- Possesses excellent French language skills (spoken and written), which are mandatory for this position
- A dynamic, people-focused, and ever-evolving work environment where your contribution truly makes a difference
- A healthy, safe, inclusive, and equitable workplace that promotes collaboration and respect
- An on-site position at the center of agency operations, with a stable 35-hour work week from Monday to Friday
- Customized training to support your onboarding and professional development
- Competitive benefits, including an on-site work premium, flexible group insurance plans, a competitive pension plan, employee share ownership program, vacation and wellness days, telemedicine services, employee and family assistance program, annual bonus, discounts on iA products, and more
Take the next step in your career and join a team where your talent truly matters.
At iA, we believe in potential and value diverse backgrounds and experiences. If this opportunity inspires you and you enjoy working in a dynamic environment, we encourage you to apply. Your place may be with us, and we’d love to get to know you.
