Medical Office Assistant - Alouette Correctional Centre for Women
Maple Ridge, BC
PHSA, together with BC Mental Health and Substance Use Services (BCMHSUS), took on responsibility for the delivery of health care services in BC Correctional facilities in October 2017. PHSA is mandated to improve the quality and continuity of care for clients across the province during their time in correctional facilities and as they reintegrate into the community. This will help to improve access to primary health care, as well as mental health and substance use support for inmates - key needs that have been identified not just in BC, but internationally.

The Provincial Health Services Authority (PHSA) plans, manages, and evaluates selected specialty and province-wide health care services across BC, working with the five geographic health authorities to deliver province-wide solutions that improve the health of British Columbians. PHSA embodies values that reflect a commitment to excellence. These include: Respect people • Be compassionate • Dare to innovate • Cultivate partnerships • Serve with purpose

Medical Office Assistant, Correctional Health Services

Wage: $21.66 per hour

Casual opportunities available at the following centre:
Maple Ridge, BC – Alouette Correctional Centre for Women

Job Summary:
Reporting to the Health Care Manager or designate, the Medical Office Assistant performs a variety of clerical/administrative and client related activities including scheduling and booking of client appointments; processing of referrals; performing reception, admitting, and client registration duties; and maintaining databases, records, and other client information. Also provides clerical support to the intake process including duties such as filing, archiving charts, faxing, photocopying, arranging for courier, typing technical and non-technical material utilizing various computerized word processing and spreadsheet software packages, booking meetings, and other general office and administrative duties for the health care centre. The Medical Office Assistant will perform all duties within a Trauma Informed Framework and Indigenous Cultural lens.

Schedules and books client and follow-up appointments which includes booking Interdisciplinary appointments, adjusting arrangements in accordance with client and centre requirements, and notifying clinicians and BC Corrections staff, ensuring that appropriate date, time, and location are provided to BC Corrections staff.
Registers and admits clients into PAC or Health Care Record. Ensures client demographics and appropriate information is complete and accurate and follows up with appropriate clinicians or BC Corrections staff as necessary. Advises appropriate clinicians that the patient has arrived.
Performs referral functions including duties such as checking to ensure that all information required is complete as identified by specialty clinics, gathering additional/missing information, performing data entry, sending out client questionnaires, and receiving and processing related paperwork.
Maintains a variety of records by performing duties such as data entry, collating information, and maintaining log sheets and client statistics. Follows up with appropriate team members as necessary.
Types and distributes a variety of technical and non-technical material such as correspondence (including re-direct letters), reports, notices, agendas, notes/minutes of meetings, spreadsheets by utilizing various computerized word processing and spreadsheet software packages, creating files, and editing material for stylistic consistency and grammar as required.

Education, Training, and Experience

Grade 12, plus two (2) years’ recent experience, or an equivalent combination of education, training, and experience.

Skills and Abilities

Ability to keyboard 45 w.p.m.
Knowledge of medical terminology.
Ability to communicate effectively, both verbally and in writing.
Ability to deal with others effectively.
Ability to organize.
Ability to operate related equipment.
Physical ability to carry out the duties of the position.
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PHSA is committed to employment equity and hires on the basis of merit. We encourage applications from all qualified individuals, including Aboriginal peoples, persons with disabilities and members of visible minorities.