The Night Auditor is a key individual during the overnight shift, performing the regular duties required of a Front Desk agent as well as specific additional night audit duties.
This is a part time position, minimum of 2 shifts per week plus coverage for holidays and other potential shifts required. (Regular scheduled shifts are Friday and Saturday night, 11:15PM to 7:15AM).
- Provide customer service and handle administrative duties, such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours, and luggage storage
- Assist with necessary day to day operations of the Front Office
- Work closely with the accounting department
- Daily accounting data entry and reconciliations
- Answer inquiries regarding hotel services and registration, provide information about services available in the community and respond to guest complaints
- Follow established procedures and policies when completing tasks
- Act as an Ambassador for the Chateau Victoria Hotel and Suites
- Handle cash, credit and debit card transactions
- Other duties as required
- 2 or more year’s previous hotel experience and/or customer service experience preferred
- Must be able to work overnight shifts.
- Accounting, cash handling, and shift balancing experience an asset
- Knowledge of reservation operating systems is an asset
- Proficiency in keyboarding and computer applications required
- Proven organization, communication and multi-tasking skills required
- Must possess exceptional customer service skills and professionalism along with a positive personality and high level of energy
- Must work well in a team environment and respond well to direction
- Experience with conflict resolution an asset
Part-time hours: 16 per week
Job Types: Part-time, Permanent
Salary: $17.78-$20.32 per hour
- Company events
- On-site parking
- Store discount
- 8 hour shift
- Night shift
The Chateau Victoria hotel and Suites has an extensive COVID-19 Safety plan to protect both our team and our guests.
- Customer Service: 1 year (Preferred)
- hotel: 1 year (Preferred)