Come Work with Us!
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
What is the opportunity?
This position drives programs of the Contact Centre Technology group for the development, delivery, security, and maintenance of technology solutions. Leads, directs and oversees activities on planning, delivery and implementation to ensure program strategic goals and objectives are accomplished within approved time frames, scope and budget.
What will you do?
Serve as a single point of accountability for oversight and direct signoff on the most significant programs
Establish, develop, and maintain strong relationships with Sponsors, Stakeholders, RBC business and T&O partners
Champion strong program governance and execution assurance processes
Ensure risk assessments are completed and that contingency plans are identified and executed
Prepare program roadmap, project, and/or implementation plans to align with executive approval
Manage overall program financials and tracks value for effective decision making
Work closely with T&O Application Development Senior Directors Business teams, project managers and 3rd party providers to enhance efficiency and successfully deliver multiyear programs on time
Lead (manage performance, rewards, and recognition), manage and mentor a globally distributed team
Establish and drive strategic and tactical initiatives and plans while providing superior client experience and strengthening relationship within project teams
What do you need to succeed?
Vast experience building and managing an enterprise size organization with emphasis on large programs or multiple projects with multiple interfaces and/or 3rd parties
Proven experience leading and successfully delivering programs with very high level of value (benefit/cost), complexity and uncertainty
Expert level Influencing, Negotiating, Communication, Presentation and Facilitation skills
Proven experience of program and project plan development & management, scheduling methodology, waterfall and iterative methodologies, program and project metrics, analysis, and status reporting
Demonstrated change management capabilities, including enablement, and stakeholdering
Innate people management skills related to: talent management process (recruitment/selection, performance management, performance development/coaching, reward/ recognition)
Business knowledge related to: Contact Centre business and/or technologies
Financial Technology experience
Advanced knowledge of the wealth management sector
Business knowledge of portfolio management preferred
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business and geographies
TORONTO, Ontario, Canada
Technology and Operations
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.