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Answer and manage incoming dispatch calls.
- Coordinate and assign service calls to drivers.
- Monitor active jobs and provide updates to customers and drivers.
- Communicate service status and estimated arrival times.
- Ensure dispatch information is accurate and updated in company systems.
- Follow company dispatch procedures and service protocols.
- Maintain detailed records of service requests and job statuses.
- Utilize VOIP and dispatch software to manage daily operations.
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Previous experience in dispatching, logistics, transportation, or customer service.
- Strong verbal and written English communication skills.
- Excellent multitasking and organizational abilities.
- Ability to work under pressure and prioritize tasks effectively.
- Strong attention to detail and problem-solving skills.
- Comfortable using VOIP systems and cloud-based software.
- Experience in towing, roadside assistance, trucking, or logistics industries.
- Familiarity with dispatch software and CRM systems.
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HOURS/WEEK:
- SCHEDULE AVAILABILITY:
- Monday to Friday
- 7AM - 5PM Central Standard Time Zone
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OFFER
- Weeks 1–8: $4 USD/hour
- Week 9 onwards: $5 USD/hour
Workstaff360 is the ultimate virtual assistance solution. Our range of 360-degree services encompasses Executive Assistance, Virtual Support, Sales, Customer Service, and Bookkeeping. Benefit from the expertise of our carefully selected remote workers, ensuring cost-effectiveness and efficiency to drive your business toward success. Unlock the simplicity of Workstaff360 for streamlined operations and dedicated growth
