The Super Save Group of Companies is looking for a Dispatcher to join our team!
At the Super Save Group of Companies, we're not just about business; we're about safety, customer service, efficiency, and we take pride in our appearance. Since 1977, we've provided safe, clean, and efficient services at competitive prices. With thousands of satisfied customers across Canada, our commitment to high service standards sets us apart.
Why Choose “The Blue Guys”
We take immense pride in our efficient service, constantly striving to exceed our customers' expectations. Our rigorous service benchmarks ensure that all divisions uphold our promise of delivering quality products and services. Plus, with our certification of recognition (COR) in British Columbia, Alberta, Saskatchewan, Ontario, and Yukon, we prioritize the health and safety of our employees.
About the Role
We are seeking a highly organized and detail-oriented Dispatcher to join our waste disposal team. The Dispatcher is required to safely guide drivers and assist with problem resolution while on route within the Calgary area. You will handle incoming service orders, prioritize calls, and resolve service issues that may arise. The Dispatcher will be responsible for interacting with customers, including customer service, sales, and operational staff. The dispatcher will use Super Save's proprietary software to track daily efficiencies.
Key Responsibilities
- Ensure adherence to Super Save's safety policies and procedures.
- Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
- Dispatch calls to routes based on the designated route and driver location in Calgary.
- Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
- Distribute, collect, and review route sheets for proper days' data entry.
- Perform additional responsibilities as assigned by the supervisor.
- Interact with customers, customer service department, sales, & operations staff.
- Troubleshoot and resolve potential problems before they result in service issues.
- Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity.
- Record and document information from drivers and distribute it to appropriate departments.
- Communicate with maintenance shop personnel.
- Must communicate effectively and professionally via email, telephone, and two-way devices.
Key Qualifications
- Completion of high school or equivalent.
- 1-2 years in a transportation, dispatch, or customer service role.
- Strong communication and interpersonal skills.
- Strong customer focus.
- Must be able to pass pre-employment testing.
- Class 5 driver's license and clean abstract.
- Proven ability to multi-task & ability to prioritize tasks.
- Proficient in MS Outlook, Excel, and Word.
- Knowledge of the disposal industry is an asset.
- May be required to work extended hours, including occasional weekends.
- Additional or specialized training in transportation, logistics, or similar area of study.
- You are committed to working safely.
- You are highly productive and have excellent customer service.
- You are a team player.
- You aren't afraid to work hard and want to succeed.
- You are open to learning new skills.
What We Offer:
- Safe Work Environment - Enjoy a COR-certified workplace with a strong focus on safety.
- Competitive Pay - Your skills deserve to be rewarded!
- Medical and Dental Benefits - We care about your well-being!
- Pension Plan - Plan for your future with us!
What You Bring:
- Safety Commitment – You are dedicated to working safely and responsibly.
- Work Ethic – You’re not afraid to roll up your sleeves to achieve success.
- Willingness to learn new skills will only enhance your contribution.
Ready to Make a Difference
Join The Blue Guys and be part of a team that values the health and safety of our employees and strives for excellence. In this role, you become part of a thriving community where each day brings new challenges and opportunities. If you’re ready to take on these responsibilities with energy and dedication, we can’t wait to welcome you aboard!
Despite the urgency or importance of the work, it cannot be conducted at the expense of health, safety, or environmental compliance.
All work MUST be conducted safely!
Please apply with a resume today and 5-year commercial driver abstract! We thank all applicants for their interest in Super Save Group, however, only those selected for an interview will be contacted.
Job Type: Full-time
Benefits:
- Dental care
- Extended health care
- Life insurance
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Experience:
- dispatching: 2 years (required)
Work Location: In person
Pay: $25.00 per hour
Benefits:
- Dental care
- On-site parking
- RRSP match
- Vision care
Work Location: In person
