City: Toronto
Salary: $150,000.00+/yr
Added: June 23, 2026
Senior IT Manager - Permanent - 19159
About the Opportunity
We are looking to recruit a full time Senior IT Manager reporting directly to the COO, the Senior IT Manager will lead our day-to-day IT operations, strengthen our support model, and elevate the reliability and security of our technology environment.
This is a player-coach role, ideal for someone who thrives in rolling up their sleeves, solving complex problems, and building structure where it matters most, without overcomplicating processes. You will oversee IT support, endpoint management, and security practices, while acting as a key escalation point for the team and a trusted partner to the business.
You will oversee IT support, endpoint management, and security practices, while acting as a key escalation point for the team and a trusted partner to the business.
Duties include but are not limited to:
IT Operations & Help Desk Leadership
Assess and improve help desk performance, including response times, ticket quality, and user satisfaction
Establish and maintain practical service standards and escalation processes
Monitor workloads, identify trends, and drive continuous improvement
Hands-On Technical Leadership
Act as the senior escalation point for complex technical issues
Troubleshoot and resolve critical system, user, and infrastructure challenges
Coach and mentor IT team members in real time
Endpoint Management & Workplace Technology
Oversee and optimize Intune / device management environment
Standardize device configuration, patching, and deployment practices
Improve overall employee technology experience
Security & Risk (Practical Focus)
Ensure core security measures are implemented and functioning effectively (MFA, access controls, device compliance)
Support ongoing security improvement initiatives and follow through on findings
Partner with internal and external stakeholders on risk mitigation
Applications & Change Support
Support implementation and stabilization of business applications (e.g., ERP systems)
Help drive adoption through troubleshooting, coordination, and user support
Contribute to simple, effective change management practices
Operational Discipline & Reporting
Track and report on key metrics (tickets, response times, recurring issues)
Maintain essential documentation and system knowledge
About You
The successful candidate will have the following:
Minimum of 10 years in IT operations, with at least 2–3 years in a leadership role
Strong hands-on experience with:
Microsoft 365, Azure AD
Intune / endpoint management
IT support and ticketing systems
Demonstrated success in improving help desk performance and team effectiveness
Solid troubleshooting skills across systems, devices, and user environments
Practical understanding of IT security fundamentals
Hands-on, pragmatic, and solution-oriented
Comfortable working in a lean, evolving environment
Able to balance structure with flexibility
Strong communicator who can engage both technical teams and business stakeholders
About the Job
Competitive salary ranging from $150,000 to $180,000
Opportunity to work with industry leaders and innovative technology solutions
Professional development and growth opportunities
A collaborative and supportive team environment
Comprehensive health, dental, and vision benefits
4 days a week downtown, 10 minute walk from Union Station
LROIT
How to Apply
Please apply by clicking the “” button below and follow the instructions to submit your résumé. You can also apply by submitting your résumé directly to
[email protected]. If you are already registered with us, please contact your Senior Recruiter. Please quote job 19159.
LRO Staffing values fairness, confidentiality, and human judgment in every stage of our hiring process. We do not use automated or AI-driven screening tools to assess applications. Each submission is reviewed by an experienced recruiter to ensure a thoughtful and equitable evaluation of every candidate.
Thank you for your interest in this role. One of our Recruiters will be in touch with you if your profile meets the requirements for the role and the expectations of our clients. Please note that all candidates must be permitted to work in Canada to be considered for this opportunity.
