Kipling Group is a full service, multifaceted real estate management organization, catering to large institutional clients, private equity funds and high net worth individuals. Kipling manages all asset classes including multi-family residential and condominium properties.
The objective of Forest Hill Kipling is to re-define residential property management in Canada through superior resident satisfaction and innovation in marketing, leasing and property operations.
Job Description
Kipling is currently looking for a Residential Site Administrator to oversee a portfolio located in Downtown Toronto, Ontario. This is a full-time, on-site and permanent position. The successful candidate must have a service-oriented approach, excellent communication skills, be willing to work flexible hours including month-end requirements and be confident and comfortable as the building’s liaison with the residents and the community.
Responsibilities
- Professionally and courteously handle all inquiries, feedback, complaints or concerns, ensuring a high level of resident relations is maintained through regular contact and proactive attention to resident needs;
- Consistently focus on providing superior customer service;
- Meet and interact with residents and prospective residents in a courteous and professional manner;
- Foster a strong customer service culture among all staff and promote a strong sense of community;
- Welcome and assist all residents and visitors in the office;
- Answer and direct all incoming telephone calls in a courteous and professional manner;
- Maintain necessary tenant lists and other necessary records accurate;
- Support accounting functions - accounts payable, accounts receivable, bank deposits, etc;
- Liaise with building staff and contract staff to resolve resident maintenance issues as expeditiously as possible;
- Encourage leasing appointments or viewings with all prospective tenant phone calls or walk-ins as required;
- Perform other duties related to leasing, marketing, and administration as required;
- Liaise with Building Maintenance Manager on a day-to-day basis relating to building operations as required;
- Provide Property Manager with administrative support as required including: typing, photocopying, formatting documents, telephone calls and preparing reports;
- Complete other duties as assigned.
Requirements
- 1-2 years of experience in Property Management an asset;
- Exceptional oral and written communication skills;
- Strong interpersonal skills;
- Strong command of MS Office products: Word, Excel, PowerPoint and Yardi Software.
- Detail-oriented with excellent organizational and time management skills;
- Self-starter with high degree of initiative, creativity and flexibility.
Kipling supports equal opportunities and invests in a diverse and multicultural work force that values individuals with unique personalities, goals, backgrounds and views. This reinforces Kipling's culture, enhances collaboration and makes for an inclusive work environment.
Kipling will work with individuals requiring accommodation throughout the hiring process. If you require accommodation, please advise our HR team by emailing [email protected]
Job Type: Full-time
Pay: From $45,000.00 per year
Additional pay:
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
