Worker Appeals Advisor - Fair Practices Office
Government of Alberta
Worker Appeals Advisors advance the interests of injured workers or their dependents by providing unbiased advice, assistance, representation and advocacy services for decisions that are under review or appeal. This role is focused on resolution prior to proceeding with a formal review or appeal. However, if resolution is not achievable, the Worker Appeals Advisor may initiate a request for review on a client's behalf and act as the worker's representative throughout the review process. Worker's Appeals Advisors may accompany and represent workers at Appeals Commission hearings.

To be successful, you will require strong decision making abilities to determine the approach for the client with the goal of resolution of issues. You will also need to demonstrate empathy and strong advocacy skill with the ability to present arguments both in writing and in person to decision review bodies and panels. Strong crisis intervention/management skills and ability to de-escalate stressful situations including an ability to deal effectively with difficult, volatile, sensitive, and/or stressful situations and behaviors is essential.

A valid driver's icense and personal vehicle to be used for business purposes is a condition of employment for this role.

This position requires related undergraduate degree supplemented with two years of related experience. Workers compensation case management experience or legal experience/degree are assets.

An in-depth understanding of, or ability to, interpret and apply the Workers Compensation Act and policies of Alberta, is a requirement.

Preference will be given to candidates who have worked in professional roles in the workers compensation system as well as those with negotiation or arbitration experience in presenting to tribunals, adjudication bodies, panels, etc. A Certificate in Tribunal Administrative Justice (CTAJ) or work in vocational rehabilitation are assets.

Equivalencies will be considered on the basis of:
  • 1 year of education for 1 year of experience; or
  • 1 year of experience for 1 year of education.
Competencies are behaviors that are essential to reach our goals in serving Albertans, and the foundation for our talent management programs, including hiring decisions. We encourage you to have an in-depth understanding of the competencies that are required for this opportunity, and to be prepared to demonstrate them during the recruitment process. The link below will assist you with understanding competencies:

$2,588.03 to $ 3,394.66 bi-weekly ($67,548 - $88,601 annually)

Vacancies available in both Edmonton and Calgary.

The Alberta Public Service is a great place to work!

What we offer:
  • Comprehensive benefits plan:
  • Pension plan:
  • Leadership and mentorship programs
  • Professional learning and development
  • Positive workplace culture and work-life balance
  • Accessible career consulting services
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Final Candidates for this position will be asked to undergo a security screening.

This competition may be used to fill current and future vacancies at equal or lesser classifications across the Government of Alberta.

How to Apply
A cover letter is required. As written communication skills, accuracy and attention to detail are essential to this position, your cover letter will be considered as part of the screening process.

Please apply online, as applicants who apply online will be able to track the status of this competition. Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.

Note: As only one file can be uploaded, please ensure your cover letter, resume and any other related documents are submitted in one file. Please ensure that this document is saved using the naming convention of your last then first name, followed by the seven digit Job Opening ID number (Smith,Joe_XXXXXXX).

It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) -
It is recommended that applicants include the assessment certificate from IQAS, or any other educational assessment service, as part of their application.

Position Profile

Closing Statement
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' education and experience best meets the needs of the position. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting, please contact our HR office at 780-644-8315. If this competition is closed as per the closing date noted above, please continue to check for a listing of current career opportunities with the Government of Alberta.