Company Description:
As Canada's parking industry leader for over 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including: public transit, parking and electric car charging stations.
Job Summary:
Precise ParkLink’s Client Relations team is looking for an onsite Customer Service Representative (CSR) to be responsible for the day-to-day parking operations at Joseph Brant Hospital in Burlington, Ontario. The CSR will ensure that the policies and procedures are met for the client and the company.
Location:
Joseph Brant Hospital, Parking Office, 1245 Lakeshore Rd, Burlington, ON L7S 0A2
Employment: Casual, when required
Compensation: Hourly
Mandatory Attributes:
Advanced organizational skills
Advanced communication skills both verbal and written
Advanced attention to detail
Demonstrate initiative and willingness to self-educate
Obtain a positive and professional attitude under high pressure or changed circumstances
Advanced active problem-solving skills
Self-managed while accurately following instructions
Job Responsibilities:
Maintain on-site parking equipment and perform 1st level equipment repair;
Perform Daily Site Inspections;
Provide parking instruction/guidance/assistance to patients, visitors, and staff as needed;
Ensure patients, visitors, and staff receive the correct pass and/or are registered into the system properly;
Process cash, credit and debit transactions as well as daily deposits and refunds;
Act upon all comments/complaints in a prompt and friendly manner;
Demonstrate patience in all customer contact situations by providing a pleasant and professional tone and manner;
Create and keep up to date reports as assigned by head office and the hospital;
Demonstrate good judgement when responding to customer issues to ensure good customer service;
Perform audits/investigations into parking passes or other incidents as required;
Report to the Site Supervisor
On-call for after-hours and during the weekends
Hiring Contact:
Submit resume via email to Khalid Iqbal, Client Relations Manager, kiqbal@precisebi.com.