As Canada's parking industry leader for over 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including: public transit, parking and electric car charging stations.
Precise ParkLink’s Client Relations team is looking for an onsite Customer Service Representative (CSR) to be responsible for the day-to-day parking operations at Joseph Brant Hospital in Burlington, Ontario. The CSR will ensure that the policies and procedures are met for the client and the company.
Joseph Brant Hospital, Parking Office, 1245 Lakeshore Rd, Burlington, ON L7S 0A2
Employment: Casual, when required
Advanced organizational skills
Advanced communication skills both verbal and written
Advanced attention to detail
Demonstrate initiative and willingness to self-educate
Obtain a positive and professional attitude under high pressure or changed circumstances
Advanced active problem-solving skills
Self-managed while accurately following instructions
Maintain on-site parking equipment and perform 1st level equipment repair;
Perform Daily Site Inspections;
Provide parking instruction/guidance/assistance to patients, visitors, and staff as needed;
Ensure patients, visitors, and staff receive the correct pass and/or are registered into the system properly;
Process cash, credit and debit transactions as well as daily deposits and refunds;
Act upon all comments/complaints in a prompt and friendly manner;
Demonstrate patience in all customer contact situations by providing a pleasant and professional tone and manner;
Create and keep up to date reports as assigned by head office and the hospital;
Demonstrate good judgement when responding to customer issues to ensure good customer service;
Perform audits/investigations into parking passes or other incidents as required;
Report to the Site Supervisor
On-call for after-hours and during the weekends
Submit resume via email to Khalid Iqbal, Client Relations Manager, email@example.com.