Dental Patient Care Coordinator/Front Desk - Full Time
Springbank Dental
Woodstock, ON

Springbank Dental is seeking a full time, motivated and energetic Dental Patient Care Coordinator to join our team! This position will be responsible for Front Desk service, sterilization and assisting with patients at the chair side.

Responsibilities include but are not limited to:

  • Ensures patients feel welcomed to our office
  • Creates, maintains, retrieves, and ensures confidentiality of all client charts
  • Identifies and prepares inactive records for disposal or transfer to archives
  • Answers phones, schedules and confirms appointments
  • Opens, sorts and distributes incoming mail and faxes and processes outgoing mail
  • Verifies dental insurance benefits and prepares/submits billing
  • Presents treatment plans and implements financial arrangement as per office protocol
  • Formats, transcribes and edits correspondence, reports, policy and procedure manuals, resource/promotional materials, agendas, minutes and confidential client reports
  • Monitors the physical presentation of the clinic waiting area for cleanliness, supplies, and resources; cleaning of clinic rooms or waiting areas, as required
  • Coordinates and obtains quotes, and processes purchase requisitions for the purchase of medical supplies
  • Maintains financial log tracking bills, payments, cheques and deposit slips
  • Provide oral hygiene instruction
  • Assist the dental hygienist or dentist, as required
  • Perform clinical level II duties, as required
  • Maintain equipment - sterilization of instruments and basic maintenance of all dental equipment
  • Scheduling and confirming appointments
  • Monitoring and maintaining dental supplies
  • Provide other related duties, as required to facilitate the efficient operation


  • Knowledge of office and administrative procedures, keyboarding, and communications skills normally acquired through the attainment of a Grade 12 secondary school education plus two years experience working in medical office environment
  • Certified Level II Dental Assistant
  • Proficient in taking digital x-rays both intra oral and panorex
  • IPAC compliant instrument processing & sterilization
  • Exceptional customer service skills with strong desire to provide a warm and positive experience for our patients
  • Knowledgeable about personal health information handling practices and the associated legislation
  • Ability to exhibit a high degree of confidentiality and discretion in handling confidential and/or sensitive material
  • Skilled phone etiquette, along with strong written and verbal communication skills
  • Technologically savvy and computer literate
  • Strong organizational skills and multitasking abilities
  • Dependable
  • Ability to work with minimal supervision

MUST be able to work Evenings and Saturdays.

Job Type: Full-time


  • Dental reception: 2 years (Preferred)
  • dental assistant: 2 years (Preferred)


  • English (Preferred)