At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here's why you'll thrive at Varicent:
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
Join us at Varicent—where your talent and ambition meet limitless opportunities for success!
Summary of the Role and Team
Reporting to the VP of IT, the IT Technical Support Analyst is responsible for supporting and improving the technology experience for employees across Varicent's global workforce.
As part of the IT team, you will provide technical support across endpoint devices, identity and access management, collaboration tools, hardware, software, and employee lifecycle processes. You will work closely with IT, Security, vendors, and business stakeholders to ensure employees can work effectively in both remote and office environments.
This role is well suited for someone who enjoys solving a variety of technical challenges, can work independently, and is motivated to continuously improve support processes and employee experiences.
What You Will Be Doing
Provide technical support for employees globally, including troubleshooting, resolution, documentation, and escalation of IT issues
Support endpoint devices, operating systems, SaaS applications, collaboration tools, identity platforms, networking, and employee productivity tools
Manage onboarding and offboarding activities, including device preparation, software setup, account provisioning, access management, and asset recovery
Maintain user accounts, permissions, device records, and asset information across IT systems
Partner with Security and external vendors to support device management, access controls, hardware issues, and service requests
Create and maintain technical documentation, knowledge articles, support procedures, and inventory records
Identify recurring issues and recommend improvements to support processes, tooling, and employee experience
Contribute to IT projects, workplace technology initiatives, and operational improvements within the IT support function
What You Bring
Experience supporting employees in a corporate, SaaS, technology, or multi-location environment
Experience managing corporate devices, including deployment, troubleshooting, software installation, patching, and lifecycle management
Familiarity with identity and access management platforms such as Active Directory, Entra ID, Okta, Google Workspace, or similar solutions
Experience with endpoint management tools such as Intune, Jamf, Kandji, SCCM, or comparable platforms
Knowledge of IT service management practices, ticketing systems, incident management, and service-level expectations
Ability to troubleshoot and resolve multi-faceted technical issues using sound judgment and a structured approach
Strong communication skills with the ability to explain technical concepts clearly to non-technical audiences
Degree, diploma, certification in Information Technology or a related field, or equivalent practical experience
Success Outcomes
First 3 Months
Build an understanding of Varicent's IT environment, processes, systems, and support standards
Resolve routine and moderately complex support requests within established service expectations
Support onboarding and offboarding activities with increasing independence
Maintain accurate documentation of support activities, resolutions, and asset records
Establish effective working relationships with employees, vendors, and internal stakeholders
Within 6 Months
Independently manage common IT support activities, including device deployments, access requests, user support, and hardware troubleshooting
Consistently apply effective troubleshooting approaches to resolve a broad range of technical issues
Demonstrate reliable adherence to security policies, support standards, and service-level commitments
Identify recurring issues and contribute recommendations to improve documentation, processes, or tooling
Communicate clearly regarding issue status, timelines, and resolution plans
Within 12 Months
Operate as a trusted IT support professional with minimal day-to-day oversight
Manage complex technical issues from intake through resolution, including vendor engagement and escalation when required
Contribute to improvements in onboarding, offboarding, asset management, documentation, and support operations
Support a secure, productive, and consistent employee technology experience across remote and office environments
Demonstrate strong ownership, prioritization, and decision-making while managing multiple competing priorities
Work Location
This role requires the ability to work on-site from the Toronto office a minimum of three days per week.
Participation in on-call and after-hours support may be required.
For this role, the estimated annual base salary range is between C$ 92,160.00 - C$ 115,200.00 CAD. In addition to base salary, our compensation package may include bonuses, commissions for eligible sales roles, and a comprehensive benefits package. The actual base salary will vary based on factors including individual qualifications and market data, as objectively assessed during the interview process.
This posting is for a existing vacancy.
This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement — not replace — human decision-making.
Overview of Benefits:
- Health & Wellness— Comprehensive medical, dental, and vision coverage tailored to your local needs
- Time Off— PTO and public holidays to rest, recharge, and do what matters most
- Volunteer Days— Dedicated time to give back and support the communities that matter to you
- Ignite Days— Dedicated learning days to support continuous growth, skill development, and professional learning
- Financial— Compensation that reflects your market and your value
- Retirement— Retirement plans designed to help you build long-term financial security
- Tuition Assistance— Invest in your growth with support for continuing education and professional development
- Flexibility— Work where you thrive, with remote and hybrid options available across most regions
Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email
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