Through our core values, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Benefits to joining Allstate
Complete Group Benefits Program customizable to your needs
Strong Brand Recognition (listed as best Employer with Kincentric since 2012).
Working within the community and giving back!
Opportunity for career development and growth.
We work a 37.5 hour work week and we are proud to offer work from home opportunities once you have demonstrated knowledge and the required skills.
Our team is growing and we are actively looking to hire a Product Owner – Billing & Payment join our team! Reporting to the Director, Records Information Management you will lead the development and implementation of the strategic product vision and objectives, ensuring the product outcomes are aligned with business objectives and strategic roadmap provided by the Product Suite Owner.
You will act as the “Voice of the Customer” to ensure the product(s) meets customer and stakeholder needs and expectations, and deliver business value through achievement of Key Performance Indicators and goals. You will be the primary business representative working on the day-to-day development and implementation of product initiatives acting as the liaison between the business stakeholders and IT resources.
Fully understand the context, complexity, goals and needs of the product suite vision and roadmap
Define in partnership with the PSO the strategic product vision:
Business case development
Opportunity and needs assessment
Business objectives & outcomes
Goals & key performance indicators
Lead, develop and maintain the Product Backlog:
Define, write, accept and prioritize user stories & actively groom the product backlog.
Determine the priorities within the backlog and manage stakeholders expectations including collaborate with stakeholders to understand and determine the “value” of the user stories
Collaborate with the Business Analysts and other stakeholders to determine level of user stories priorities and size including epic(s) and feature(s)
Communicate prioritization and status to stakeholders
Participate and lead, where necessary, day-to-day Agile Scrum ceremonies which include:
Sprint and Product Integration Planning
Backlog refinement & grooming sessions
Lead communications: Work with outside vendors as required including sourcing and contract negotiations
Lead Product Implementation & Operationalization
Coordinate user acceptance testing to ensure the final product moving to production meets the business requirements provided
Coordinate all changes to the system with stakeholders through Product Backlog Management
Plan and deliver product rollout, including training, change management and communication
Ensure appropriate problem resolution has occurred and that system issues are addressed and communicated accordingly, including making final decisions as appropriate
Develop and maintain a business continuity plan, including business-operating procedures in the event of a critical application outage
Evaluate ongoing maintenance and enhancements from a business requirements perspective
Work with SCRUM Masters to plan deployments and optimize Product Team resource capacity
Advocate for the customer and end user; continually de-risk product direction & adjust the user stories to accommodate changes needed within the agile methodology and strategic vision
In concert with the IT Product Delivery team, work collaboratively with key stakeholders and partners, ensuring the successful definition, execution, and communication strategies for the Product(s)
Lead the product in-take process
Manage all resources for Production Support including work within and manage product suite budget as needed.
Act as the “Voice of the Customer” to ensure products & features address known customer needs.
Lead cross-functional stakeholder collaboration & communication to ensure completeness of vision and identification of initiatives that will drive the most business value for ACG
Establish and participate in the sponsor update meetings comprised of leadership team members and appropriate cross-functional leadership and stakeholders
Other duties and special projects as assigned
Qualifications & Experience:
Post secondary education
3-5 years experience working closely with IT on delivering products and enhancements
Experience leading project teams
Experience working in the Lean, Agile, SCRUM or XP methodologies
Product Owner experience and certification (i.e. CSPO)
3-5 years of P&C insurance experience
Excellent project management, organizational and analytical skills
Strong interpersonal and communication skills (both verbal & written)
Proven ability to think strategically and be creative; willingness to take initiative and risks as needed
Grounded in measurement and analytics to inform decisions
Critical thinker, problem solver and change agent
Able to sell ideas and clearly articulate rationale, ability to influence and negotiate to ensure priorities are met
Ability to translate technical language to business language to ensure all stakeholders have a consistent understanding
Comfortable taking ownership and setting priorities
Exceptional skills at building relationships, collaborating with others and providing a supportive environment where challenging opinions and questions are welcome
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation please let us know and we will work with you to meet your needs.
Allstate Insurance Company of Canada is one of the country's leading producers and distributors of home and auto insurance products, serving Canadians since 1953. The company strives to keep its customers in "Good Hands®" as well as its employees, and is proud to be named a Best Employer in Canada. Allstate Canada is committed to making a positive difference in the communities in which it operates and has partnered with organizations such as MADD Canada, United Way and Junior Achievement. To learn more about Allstate Canada, visit www.allstate.ca . For safety tips and advice, visit www.goodhandsadvice.ca .
For the eighth consecutive year, we are proud to be recognized as a #Kincentric Best Employer!